Patient Scheduling Representative

Patient Scheduling Representative – Orthopaedic Call Center

New Hampshire Orthopaedic Center (NHOC)
Location: Nashua, NH
Position: Full-Time, 40 Hours per Week
Schedule: Monday–Friday  

Join Our Team at NHOC!

New Hampshire Orthopaedic Center (NHOC), a division of Northeast Orthopaedic Alliance, is seeking a friendly, organized, and dependable Patient Scheduling Representative to join our busy orthopaedic call center team in Nashua, NH.

NHOC is a leading multispecialty orthopaedic practice providing high-quality care to patients throughout Southern New Hampshire. Our specialists treat a wide range of musculoskeletal conditions, including sports injuries, hand and upper extremity conditions, joint replacement, spine conditions, and more.

We are looking for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to providing an excellent patient experience from the very first phone call.

What You'll Do

• Answer incoming patient calls in a professional, friendly, and timely manner.
• Schedule appointments for new and established patients with the appropriate orthopaedic specialists across multiple locations.
• Direct patients to the appropriate physician or specialty based on their condition or injury.
• Collect and accurately enter patient demographics, insurance information, and appointment details into the electronic medical record system.
• Assist patients with scheduling questions, cancellations, and appointment changes.
• Communicate with clinical teams and other departments to support efficient patient care coordination.
• Manage a high volume of incoming calls while maintaining excellent customer service.
• Protect patient privacy and maintain compliance with HIPAA requirements.

What We're Looking For

• Previous experience in a medical office, call center, or customer service role preferred.
• Strong communication and telephone skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Basic computer skills and the ability to learn new systems.
• Positive attitude, reliability, and a team-oriented approach.
• Knowledge of medical terminology, orthopaedics, or insurance is a plus, but not required.
• High school diploma or equivalent required.

Why Join NHOC?

At NHOC, you'll be part of a collaborative team dedicated to helping patients access the care they need. We offer a supportive work environment where you can develop your skills and grow professionally.

Benefits for eligible full-time employees include:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) retirement plan
• Additional employee benefits
• Opportunities for professional growth and development

Apply Today!

If you enjoy helping others, have strong customer service skills, and want to make a difference in the patient experience, we'd love to hear from you!

Join the NHOC team and help connect patients with the orthopaedic care they need.

New Hampshire Orthopaedic Center is an Equal Opportunity Employer.