Security Officer, Gate City Casino

Delaware North Gaming is hiring a part-time & full time Security Officer to join our team at Gate City Casino in Nashua, New Hampshire. As a Security Guard, you will ensure a safe and secure environment for our guests and team members. If you are looking for a role offering teamwork, excitement, and career growth, apply now.

Mondays, Wednesdays, Thursdays and Sundays: 9:15pm-1:15am

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.

• Ensure that identification is checked for proper admittance to the gaming floor 
• Conduct cash escorts as required
• Observe, handle, and report procedural violations and illegal activity
• Operate a motorized vehicle when necessary
• Maintain crowd control as required
• Defuse guest profanity and handle issues or complaints professionally
• Ensure the safety and security of guests, employees and company assets of the property
• Patrol all areas of the property
• Monitor for suspicious activity, unauthorized behavior, and safety hazards
• Assist guests/employees during emergencies, evacuations and/or medical incidents
• Respond to calls for service, accidents, violations of NH and/or Federal Law and gaming laws, rules and regulations in a calm and professional manner
• De-escalate conflicts using verbal and non-verbal techniques
• Complete accurate, complete and detailed incident reports, security logs and daily activity reports
• Secure evidence when needed and coordinate with local law enforcement

• High School Diploma or GED
• Ability to work in a fast-paced environment
• Must be able to be licensed by State Gaming Commission
• Ability to defuse difficult and sometimes emotionally charged situations when handling guest issues or complaints
• Ability to maintain a professional and courteous demeanor at all times
• Must be 21 years of age or older
• Prior law enforcement, security or military experience preferred; hospitality/customer service experience a plus
• Clear a criminal background check
• Strong verbal communication, observation and report writing skills (must be able to document incidents via the use of a computer)
• Administer medical assistance to guests and employees once certified in CPR/First-Aid/AED/BBP by the employee

• Ability to stand and walk for extended periods of time
• Ability to communicate through two way radio
• Bending, stooping, lifting and carrying occasionally
• Vision sufficient to perform duties day or night
• Exposure to an occasionally smoky and loud environment