Assistant General Manager

Job Details: Job Location: Climb Nashville - Nashville, TN 37209, Position Type: Full Time,  ABOUT CLIMBClimb is a Nashville-based climbing company with five locations across Nashville, Murfreesboro, and Bentonville.Our mission is To be a catalyst for community through personal transformation, and our vision is Connect People + Movement.THE ROLEThe Head Indoor Guide is a leadership position responsible for creating an exceptional member and guest experience while leading the Indoor Guide team.As an elevation of the Senior Indoor Guide role, you'll continue to lead from the floor while taking ownership of team development, daily operations, events, member experience, and facility standards. You'll work closely with the General Manager to keep the gym running smoothly and ensure Climb's standards are consistently met.WHAT YOU'LL DO Lead, coach, train, and develop the Guide team. Help with Guide hiring, onboarding, scheduling, and accountability. Own the member and guest experience. Resolve member concerns and serve as a point of escalation. Coordinate and lead groups, parties, Community Nights, and events. Oversee cleanliness, organization, and operational standards. Support retail, inventory, purchasing, cash handling, and administrative responsibilities. Identify what needs to be done, delegate effectively, and follow through.WHAT WE'RE LOOKING FORWe're looking for someone who leads by example and takes ownership.The ideal candidate is: An experienced Indoor Guide who understands Climb's standards. Positive, energetic, and passionate about climbing and community. A strong communicator and customer-service professional. Organized and comfortable managing multiple priorities. Confident coaching others and holding teammates accountable. Proactive, dependable, and willing to do what needs to be done. Interested in growing as a leader.REQUIREMENTS Valid Climb Lead Approval as a Tester Valid CPR/First Aid certification Evening and weekend availabilityCOMPENSATION & BENEFITS Full-time, salaried | 40 hours/week PTO and sick leave Complimentary Climb membership +1 Industry discounts Eligibility for applicable company benefitsIf you're ready to take ownership, develop people, and help shape the experience at Climb, we'd love to hear from you.Climb is an Equal Opportunity Employer. Qualifications: Certifications + Approvals Maintain a valid Climb Lead Approval as a Tester Valid CPR/First Aid certification  Desired Qualifications Hold a B.S. in Business Management, Outdoor Recreation or significant relevant education/experience 3+ years of management experience  Experience with implementing and executing policies, initiatives, and corporate strategy Experience with conflict resolution Experience with delegation and tracking of tasks