Business Assistant I

Front Desk Patient Coordinator – Dental Office

Location: Nashville, TN
Schedule: Full-Time

We are looking for a friendly, organized, and patient-focused Front Desk Patient Coordinator to join our dental team in Nashville, TN. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating a welcoming experience for every patient.

As a Patient Coordinator, you will play an important role in keeping the front office running smoothly while helping patients navigate scheduling, insurance, treatment, and their overall experience with our practice.

What You’ll Do

• Greet patients and create a warm, welcoming experience from check-in through check-out

• Answer incoming calls, respond to patient questions, and route calls appropriately

• Schedule and confirm patient appointments while maintaining an efficient provider schedule

• Assist with new patient registration, paperwork, and updating patient information

• Verify dental insurance benefits and eligibility

• Review treatment plans, insurance estimates, and patient financial responsibilities

• Collect patient payments, copays, and outstanding balances

• Help patients understand their appointments and next steps in treatment

• Maintain accurate patient records and documentation

• Monitor schedules and help fill openings or last-minute cancellations

• Communicate with the clinical team to maintain smooth patient flow throughout the day

• Follow up with patients regarding unscheduled treatment and continuing care

• Provide excellent customer service and professionally address patient questions or concerns

• Work collaboratively with the entire dental team to meet office goals and provide an exceptional patient experience

What We’re Looking For

• Previous dental front office experience preferred

• Experience with dental insurance, scheduling, or treatment coordination is a plus

• Friendly, professional, and confident communication skills

• Strong customer service and relationship-building skills

• Organized and able to manage multiple priorities in a busy environment

• Dependable, team-oriented, and willing to help wherever needed

• Comfortable discussing financial responsibilities with patients

• Motivated by goals and contributing to the overall success of the practice

Compensation & Benefits

This is a full-time position with a comprehensive benefits package, including:

• Monthly performance-based bonus opportunities based on office performance

• Medical insurance

• Dental insurance

• Vision insurance

• Paid time off

• Paid holidays

• 401(k)

• Training and professional development

• Opportunities for career growth and advancement

We are looking for someone who wants more than just a front desk position—we want a team member who enjoys building relationships with patients, contributing to office success, and growing their career in dentistry.