Care Coordinator

Program Overview: 

Youth Villages’ Specialized Crisis Services (SCS) Program provides rapid, effective assessment and intervention for youth up to age 18 who are experiencing a psychiatric emergency, such as suicidal or homicidal thoughts, severe depression, physical aggression, psychosis, or acting in a destructive or uncontrollable manner. The program offers thorough, strength-based assessments and crisis management to ensure the safety of the youth and others involved. Families, community members, and providers can reach out for support regardless of whether the youth is currently receiving services from Youth Villages.  

SCS staff work closely with the youth, their family, and key community partners to evaluate risk factors and develop an immediate plan for stabilization. Services are provided in the home or community to offer timely, accessible support during a crisis. In addition to crisis assessment, the program provides ongoing treatment and intervention to help maintain family stability until appropriate long-term services can be secured.  
 

Position Overview: 

The Care Coordinator supports youth who have experienced a mental health crisis event by delivering high quality wraparound crisis care and ensuring the process remains family driven and youth guided. This position carries a shared caseload and provides direct face-to-face support, resource linkage, and coordination of family team meetings. The Care Coordinator develops and monitors Individual Service Plans and collaborates closely with families, natural supports, and community providers to promote progress and stability. This role ensures consistent communication, facilitates transitions, and helps families build the skills and connections needed to successfully navigate services quality wraparound driven and youth guided. 

Essential Duties and Responsibilities:  

The Care Coordinator: 

• Ensures wraparound activities are completed at the highest level of quality 

• Completes initial evaluation, develops the Individual Service Plan (ISP) with the family, and completes transition plan and/or discharge summary 

• Provides face-to-face direct service hours to families as needed in implementing wraparound 

• Collaborates with the family in developing a list of individuals they want to attend the family team meetings 

• Ensures wraparound process is family-driven and youth-guided 

• Ensures families experience ongoing participation in and ownership of their care plans 

• Facilitates the scheduling of family team meetings in collaboration with the family 

• Facilitates the family team meetings and communicates with natural supports and team members regarding youth/families’ participation in services and progress in completing goals  

• Provides linkage to community resources, clinical services, and natural supports related to the child/youth 

• Coordinates service delivery and meets weekly with family/youth (or as needed per family request) 

• Works with community engagement staff to identify and engage with local community resources 

• Maintains and builds trusted relationships with clients, partners, and stakeholders 

• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills 

• Completes accurate and timely documentation in an electronic medical record system (EMR) 

• Performs other duties as assigned 

Additional Information:  

• Schedule is flexible and non-traditional as it is based around the availability of youth and families served.  

• Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. 

• Community-based staff will be reimbursed for applicable mileage. 

Skills and Knowledge:  

• Ability to display effective communication 

• Be approachable and engaging 

• Ability to build teams that are cohesive and promote trust 

• Display a knowledge of child-serving systems and local resources 

• Ability to encourage youth and family voice and choice 

• Be knowledgeable and sensitive to the culture of the youth and family and effectively convey that to team members 

• Ability to empathize with families 

• Focus on empowering children/youth and families 

• Display strong organizational skills and be a self-starter 

• Strong desire to help people 

• Knowledge of children’s mental, emotional, and social development and well-being 

• Knowledge of and experience working with juvenile justice, educational, and other child-serving systems 

• Knowledge of how to develop family-driven and strength-based treatment/behavior plans with families 

• Knowledge of system of care/wraparound principles/practices 

• Excellent organizational, written, communication, and problem-solving/creative thinking skills 

• Excellent collaboration, customer service, and leadership skills 

Qualifications: 

• Bachelor's degree in a social services discipline (required) 

  • Degrees that can be considered include: social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, or marriage and family therapy (others subject to review) 

• Experience navigating the child-serving systems (required) 

• Nonprofit organization experience and work history within child-serving systems (preferred) 

• Experience working with children/youth and families with significant behavioral health needs (required)  

• Ability to provide a strength-based, client-centered approach to service delivery (required)