Customer Service Sales Associate- Car Wash

Customer Service Sales Associate
Job Level: Entry-Level
Location: Multiple locations, Nashville, TN area (rotating sites)
Schedule: Saturdays & Sundays, Weekdays 8:00 AM – 6:00 PM
Compensation: $14 per hour + commission (OTE $18+ per hour)
Benefits: We offer free car washes and the opportunity to earn commission on monthly membership sales. This role also provides a clear path for growth into CSA2, Shift Leader, and beyond as part of our career progression program.

About Us:
ICON Car Wash is a premier express exterior car wash brand focused on delivering a fast, high-quality experience. We value hard work, professionalism, and a positive attitude, and we are committed to developing our team members as we continue to grow.

About the Role:
At ICON Car Wash, a Customer Service Associate (CSA1) is focused on delivering exceptional customer service while driving membership sales. This weekend floater position supports multiple ICON locations across the Nashville area, rotating between sites based on business needs. It's a great fit for someone who enjoys variety, adapts quickly to new teams, and wants exposure to several sites as they grow with the company.

Key Responsibilities:

• Deliver excellent customer service by greeting customers and answering questions
• Promote and sell monthly memberships and upsell premium services
• Load vehicles and guide customers through the wash process safely
• Maintain site cleanliness, including general upkeep and equipment care
• Support daily operations and ensure a smooth, efficient workflow at each assigned location
• Encourage customer feedback and positive reviews

Key Requirements:

• Availability to work weekends (Saturday and Sunday), 8:00 AM – 6:00 PM
• Reliable transportation to travel to rotating locations throughout the Nashville area
• Strong communication and interpersonal skills; sales experience preferred
• Ability to work in a fast-paced, team-oriented environment and adapt to different sites and teams
• Customer-focused with attention to detail
• Ability to handle transactions accurately and responsibly
• Reliable and punctual, with flexibility to work holidays as needed
• Physically able to perform outdoor work and operate equipment

No prior car wash experience is required. We provide on-site training to help you succeed.

This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

I set the status to part-time because the role is weekends only. I removed "flexible scheduling" from the benefits since the hours are fixed. I also changed "ICON Car Wash Car Wash" to "ICON Car Wash" in About Us. The pay is the same as the Dickson post, so change it if Nashville pays a different rate.