Role Overview

As Director, Customer Experience, you will lead the customer experience operating model for Oracle Cloud Infrastructure data center delivery and operations across a regional or portfolio scope. You will own the connective tissue between customer requirements, site readiness, deployment execution, service visibility, escalations, and long-term operational trust. This role ensures that customer commitments are translated into actionable plans, clearly governed through execution, and handed off into steady-state operations with discipline, transparency, and accountability.

You will partner closely with Sales, Customer Success, Real Estate, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and executive stakeholders. This is a director-level leadership role responsible for building scalable customer experience standards, leading a team of customer-facing program and project managers, improving service-level visibility, and ensuring consistent outcomes across complex, mission-critical data center programs.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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Director, Customer Experience (Nashville, TN)