Director of VQ Operations, Quality Assurance

Position Summary:

The Director, VQ Operations Quality Assurance is responsible for overseeing the integrity of integrations and operational support for DAR systems, with a strong focus on student, alumni, and constituent data. The position supports IT projects and production systems through testing, issue tracking, and collaboration with technical teams, while also managing critical data integrations and ensuring accurate data flow across systems. This position will work closely with the Assistant Vice Chancellor of VQ Operations and the Executive Director of Data Strategy to ensure integrations and tools are in alignment with DAR’s data strategy.

About the Work Unit:

The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs. You can visit our website for more information: https://www.vanderbilt.edu/dar/

Key Functions and Expected Performance:

• Provide testing, research and other support for IT projects and production support issues. Work with VUIT and DAR on issue resolution.

• Oversight of integrations to VQ from other VU systems including but not limited to the student system, admissions, and faculty/staff data. This includes identifying and correcting problems, manual intervention with certain issues and processing data as necessary.

• Maintain the integrity of Salesforce by performing regular validation of account/contact data to identify potential duplicates, overseeing the NCOA integration, and validation of other data as needed.

• Has primary responsibility for managing specific technology solutions for DAR which may include training, technical support, and oversight of the tools. This includes serving as secondary support for other solutions. 

• Collaborate with DAR staff to interpret business needs and assist in providing technical solutions to attain the users’ end goals, especially related to the capture and storage of data within Salesforce.

• Learns capabilities of technology tools and helps department take advantage of full offerings of technology.

• Stay informed on new technology to assist in maximizing efficiency and achieving departmental goals.

• Works with VUIT on integration requirements and testing.

• Demonstrate a sense of ownership, focusing on and driving critical issues to closure.

• Demonstrate strong understanding of the Salesforce data to identify and elevate opportunities.

• Handle sensitive donor, parent, friend, and student information in the strictest confidence, according to departmental and institutional policies.

• Work cooperatively with Development and Alumni Relations colleagues.

• Maintain strong and effective relationships with Vanderbilt faculty and staff external to DAR.

• Perform other duties and responsibilities as assigned.

Supervisory Relationships:

This position does not have supervisory responsibility, this position reports administratively and functionally to the Assistant Vice Chancellor of VQ Operations.

Work Environment: 

Hybrid role based in Nashville – in the office approximately 1 day per week or more depending on business needs.

Education and Certifications:

• Bachelor’s degree, or the equivalent, is required

     Experience and Skills:

• 5 years of relevant experience, or the equivalent, is required.

• Background in supporting technology tools such as Salesforce, Salesforce managed packages, Apsona, AI, GiveCampus, Mythos or similar tools

• Superior verbal and written communication skills are necessary

• Ability to exercise good judgment in the handling of confidential information

• Ability to use current computer technology, such as Windows, Excel, Word, Teams, Salesforce, and Salesforce related applications

• The ideal candidate will be a highly motivated, professional team player with courteous interpersonal skills and an excellent customer service attitude

• Candidate must also have the capacity to perform in an intellectually rigorous and complex academic environment

• The ability to apply sound judgment in all situations is required, as are excellent organizational skills with a meticulous attention to detail

• Ability to work independently, take initiative, manage multiple projects simultaneously, meet deadlines, and adapt to changing priorities are essential

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.