Field Technician - MetroKraft Interiors

Description

COMPANY OVERVIEW

Artisan Design Group (ADG), a Lowe's company, is a leading national provider of interior finishings solutions for homebuilders and property management clients. ADG delivers end-to-end design, procurement, and installation services for flooring, cabinets, countertops, and a growing portfolio of interior products.

Founded in 2016, ADG has grown by uniting respected regional operators across the country. Following its 2025 acquisition by Lowe's Companies, Inc., the company continues to operate as ADG while benefiting from the scale, resources, and brand strength of one of the most trusted names in home improvement. Together, they are expanding their capabilities in a highly fragmented market while remaining committed to craftsmanship, service, and local expertise that make their teams valued partners nationwide.

We Provide Paid, Hands-On Training! All new hires receive paid, hands-on, supervised training from experienced team members, so you’ll feel confident, supported, and set up for success from day one. We’re committed to helping you build valuable skills and grow your career—no cabinetry experience required. All we ask is that you bring a positive, can-do attitude and a willingness to learn.  

FLSA: Non-Exempt

Shift: 06:30 a.m. - 03:00 p.m. 

JOB SUMMARY  

Execute day to day operations of new home inspections, product installation, services, and warranties through accurate, effective, and professional communication with “Superior Service” as a standard for our customer. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Report new customers and potential subdivisions to sales to help increase sales
• Report new home starts and the progress of houses for applicable builders
• Verify new home measurements for applicable builders 
• Subfloor Inspections per manufacturer specifications
• Inspect wall tile areas for every builder for accuracy
• Quality control, manage installs, customer service, and oversee warranties
• Reports stop payments, warranties, and services to office personnel
• Inspect and repair for warranties and or services
• Perform moisture readings 
• Product delivery as needed

Other Tasks

• Assist in training new hires
• Attend and conduct installation and product knowledge trainings
• Manage “exceptions” for department solutions
• Manage update/changes to procedures and job description for your area
• Attend and participate in meetings and seminars
• Any other duties necessary to make MetroKraft Interiors successful

Requirements

 EDUCATION, EXPERIENCE & QUALIFICATIONS  

• Knowledge of subfloor prep and flooring repairs based on the manufacturer's specifications
• Basic math
• Laying out material per the manufacturer's recommendations
• Knowledge of installation processes based on the manufacturer's specifications
• Ability to read and interpret blueprints and drawings
• Previous experience in customer service or client-facing roles.
• Familiarity with different types of cabinet materials and finishes.
• Knowledge of safety protocols and regulations in construction and woodworking.
• Basic computer skills, Microsoft Office
• Ability to learn RFMS/Trackvia computer programs
• Ability to measure floor plans with accuracy 
• Excellent attention to detail and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Willingness to work flexible hours, including evenings and weekends, as needed.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must possess the ability to stand for extended periods of time; to reach with hands and arms; to move among and between warehouses; to handle hand tools and power tools, to sit, stoop, kneel and crouch; to lift and move up to 50 pounds; to see well enough to discern differences in quality of documents and products.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• General working conditions
• Jobsite and Warehouse environments
• May be hot or cold depending on weather conditions
• May have to meet tight deadlines  

OUR BENEFITS 

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching  

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. 

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.