Manager of Nursing Services

Job Title: Manager of Nursing  
FLSA Status: Exempt     
Department: Clinic  
Reports to:  VP Metro Operations, Grants and Contracts 

JOB SUMMARY

The Manager of Nursing is responsible for overseeing nursing services for Behavioral Health Clinic, MAT – Medication-Assisted Treatment (MAT) Clinic and Integrated Health Care (IHC). This role provides operational and clinical oversight of nursing staff performance while ensuring high-quality, compliant, and consistent nursing practices across the organization. The Manager of Nursing supports nursing staff through supervision, coaching, policy implementation, and quality assurance activities, and works collaboratively with clinical and operational leaders to support safe, effective, and consumer-centered care 

RESPONSIBILITIES   

Nursing Operations & Clinical Oversight 

• Oversee daily nursing operations across all Clinics and programs to ensure safe, effective, and timely nursing care. 

• Ensure nursing practice aligns with evidence-based standards, organizational policies, and state and federal regulations. 

• Monitor consumer care activities, acuity levels, and treatment plans to ensure appropriate nursing interventions. 

• Provide clinical guidance and support to nursing staff in addressing complex care needs and clinical decision-making. 

• Promote consumer safety practices, including infection prevention, medication management, and risk-reduction strategies. 

Leadership & Staff Management 

• Supervise and support nursing staff, including RNs, LPNs, MAs, and other clinical support personnel. 

• Ensure appropriate delegation of duties based on scope of practice and licensure requirements. 

• Conduct performance evaluations, provide coaching and feedback, and address performance concerns in collaboration with Human Resources. 

• Oversee recruitment, onboarding, training, staffing assignments, and scheduling for nursing staff. 

• Foster a collaborative and accountable work environment that supports teamwork and professional growth. 

Quality, Compliance & Risk Management 

• Develop, maintain, and implement nursing policies and procedures consistent with standards of nursing practice, organizational philosophy, and regulatory requirements. 

• Monitor incident reports, complaints, and unusual occurrences; ensure timely review and appropriate resolution. 

• Coordinate and participate in quality assurance activities, including clinical reviews, audits, and corrective action planning. 

• Ensure compliance with regulatory and accreditation requirements (e.g., state nursing regulations, CMS, Joint Commission). 

• Monitor documentation quality, medication administration practices, and adherence to clinical standards. 

Data, Reporting & Performance Metrics 

• Monitor key clinical indicators, nursing productivity, and operational metrics. 

• Use data to identify trends, risks, and opportunities for improvement. 

• Report nursing performance, quality indicators, and compliance updates to leadership on a regular basis. 

• Participate in strategic planning and initiatives related to nursing services and clinical operations. 

Operational & Administrative Management 

• Develop and manage nursing staffing plans, workflows, and resource allocation to meet clinical needs. 

• Ensure appropriate nursing coverage across all locations and respond to urgent staffing issues. 

• Collaborate with clinical and operational leaders to ensure consistency in nursing operations across sites. 

• Support budgeting, inventory management, and procurement of nursing supplies and equipment.  

Education & Professional Development 

• Identify training needs and coordinate onboarding and ongoing education for nursing staff. 

• Promote evidence-based practice, skills competency, and maintenance of licensure and certifications. 

• Provide coaching and mentorship to support leadership development within the nursing team. 

Consumer & Family Relations 

• Address consumer or family concerns related to nursing services in a timely and professional manner. 

• Promote compassionate, culturally responsive, and consumer-centered care. 

• Support consumer education and engagement in care planning. 

Other Responsibilities:  

• Responsible for attending all mandatory in-services, continuing education and annual health requirements. 

• Comply with all Corporate Compliance policies, practices and procedures. 

• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number or Human Resource Director. 

• Comply with all OSHA and safety policies, practices, and procedures.  Report all unsafe practices or accidents to supervisor, Safety Supervisor and/or OSHA Coordinator. 

• Will be compliant with the relevant regulations concerning the privacy and security of consumer’s protected health information (PHI) as established by the Health Insurance Portability and Accountability Act of 1996 (HIPAA). 

• Participate in proactive team efforts to achieve departmental and company goals. 

• Perform other duties as assigned. 

• Provide leadership to others through example and sharing of knowledge/skill. 

• Follow all policies and procedures set by the Agency. 

REQUIREMENTS

Essential Skills and Experience: 

• Bachelor’s degree in nursing or a related healthcare field preferred; an equivalent combination of relevant nursing leadership experience may be considered

• Active, unrestricted RN license required

• Minimum of 3–5 years of nursing experience, including supervisory or management responsibility, preferably in behavioral health or integrated care settings

Essential Requirements for the Position: 

• Valid Tennessee Driver’s License 

• Acceptable Motor Vehicle Report (MVR) 

• Acceptable Criminal Background Investigation 

• Cell Phone 

Core Competencies:  

Leadership Skills  

• Ability to lead by example  

• Ability to make sound decisions quickly and decisively  

• Ability to motivate staff  

• Ability to identify strengths and weaknesses of provide coaching on professional growth areas 

• Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during stressful times  

Team Oriented  

• Assist teammates as needed  

• Creates and maintains a climate in which teammates want to do their best  

• Can quickly find common ground and solve problems for the good of the team  

Interpersonal Skills  

• Can negotiate skillfully in difficult situations with both internal and external groups; can win concessions without damaging relationships; can be both direct and diplomatic  

 Customer Service  

• Internal & external customer service indicative of mutual respect & trust  

Joint Commission Competencies:  

• Consumer Engagement – establishes and maintains a therapeutic relationship via effective, appropriate communication and behaviors with consumers.   

• Actively participates in consultation process.   

• Complete all clinical documentation in specified time periods.   

• Demonstrates ability to work independently, to make critical decisions and to work collaboratively as an integral part of a team.   

• Demonstrates evidenced informed practice related to substance use disorders.   

• Demonstrates evidenced informed practice related to clinical care of children and youth.   

Reporting to this Position:  

• Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Medical Assistants. 

Physical Demands and Work Environment:  

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.  

• Work environment: The noise level in the work environment is usually moderate.  

BENEFITS

Mental Health Cooperative offers a full comprehensive benefit plan for you to participate in. The following products are available: 

• Medical Insurance/Prescription Drug Coverage 

• Health Savings Account 

• Dental & Vision Insurance 

• Basic Life and AD&D Insurance 

• Short- & Long-Term Disability 

• Supplemental Life Insurance 

• Cancer, Accident, & Critical Illness Insurance 

• 403b - Retirement Plan 

• Calm App for medication and mental health 

• Gym membership discounts 

• Pet Insurance

Mental Health Cooperative embraces inclusion, diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Mental Health Cooperative is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.