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Provide world-class hospitality, service, and food and beverage products to guests attending Grand Ole Opry House events. Follow defined cash handling procedures, food and beverage preparation, display and serving practices and inventory protocols while providing a clean facility and general support.
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- Adhere to cash handling policies and procedures, including proper operation of POS terminals/cash registers, collecting money from guests and giving accurate change, processing credit card transactions accordingly, and balancing register at end of shift.
- Accurately take orders and assist guests in a fast-paced environment.
- Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.
- Rotate food items on display to ensure the display is visually pleasing and high-quality products are served.
- Assist with inventory, product rotation and date labeling to ensure fresh products are readily available for preparation.
- Collect trash on property between and after shows.
- Provide leadership with guest feedback on both service and products.
- Employees who meet legal age requirements with state-required ABC cards may sell alcohol. Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID and verify legal drinking age per company policy.
- Must be familiar with emergency evacuation procedures and assist in quickly moving guests and employees as defined by protocol.
- Perform other duties as assigned.
Qualifications
Education
- High school diploma or equivalent preferred
Experience
- Previous customer service experience preferred
Licenses / Certifications
- State Alcohol Education card required upon hire
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