On Call - Event Staff - Category 10 Nashville

FREE PARKING FOR EMPLOYEES

Provide exceptional service to guests while serving food and beverage items in a knowledgeable, friendly, and helpful manner in a multi-experiential live music venue, bar and restaurant. Model teamwork, service and integrity to foster a positive and productive work environment. Work with a team to deliver exceptional service to guests through unforgettable experiences.

• Perform setup and breakdown of event spaces and corresponding stations in preparation for service. This includes moving tables, chairs, food stations, transporting supplies, placing linens and decor, and more.
•  Welcome guests upon arrival and assist with seating arrangements. Accurately take orders and assist guests in a fast-paced environment. Respond to guest inquiries regarding menu, wine list, and entertainment.
  
• Deliver food and beverages to table, pre-bus as necessary.
  
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the staff leadership.
• Anticipate and respond to guest needs. Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude.
  
• Organize and prioritize service per appropriate service sequence.
• Adhere to quality expectations and standards, including clean and professional uniforms and personal appearance.
  
• Ensure responsible alcohol service per local ordinance, alcohol awareness training and company policies. Request proper ID per company policy.
• Adhere to cash handling policies and procedures, including proper operation of POS terminals/cash registers, collecting money from guests and giving accurate change, processing credit card transactions accordingly, and balancing register at end of shift.
• Maintain a clean and orderly food service environment during operation and at end of shift, following sanitation procedures required by health regulatory agencies, focusing on both public areas and back of house.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to leadership. Ensure all applicable safety regulations are communicated and adhered to.
• Perform other duties as assigned.

Regular and reliable attendance is an expectation of this job.

Education
• High school diploma or equivalent required

Experience
• Experience in restaurant, banquet or event operations

Knowledge, Skills and Abilities

• Strong interpersonal and verbal communication skills
• Demonstrated team player and self-starter
• Standard food preparation/presentation knowledge
• Skill in guest relations
• Wine and liquor knowledge
•Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; anticipate guest needs
• Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time
• Willingness to work long hours, irregular shifts, and on weekends and holidays

Licenses / Certifications
• State Alcohol Education Card required upon hire