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General
* Coordinates and evaluates the daily administrative activities of the entire Village.
* Provides day-to-day direction of the management team, and assist them in their own personal development.
Ground Lease and Management Agreement
* Administers the assignment process and marketing obligations as outlined in the Ground Lease Agreement.
* Assists GM with administration of additional obligations identified in the Ground Lease Agreement and Management Agreement.
Physical Maintenance of the Facility
* Ensures that the daily curb appeal of the facility is maintained at the highest level.
* Facilitates efficient processing of resident work orders.
* Recommends and monitors capital improvements programs.
* Solicits bids for various contracts, select appropriate vendors and monitor performance.
Relations with Various University Departments
* Coordinates marketing efforts with the University’s Admissions/Enrollment department and other relevant departments.
Financial
* Assists GM with ensuring compliance with all agreements, leases, and contracts pertaining to the Village.
* Assists GM with overall leadership and direction of the Village in line with business plan.
* Assists GM with the preparation of the vision for the Village and translates this vision to a business plan.
* Assists GM with the development of the budget for the Village.
* Understands cash flow forecasting and cash flow management.
Asset and Risk management
* Understands capital project funding for the renovation and repairs detailed in the business plan.
* Negotiates service work authorizations and monitor compliance with same, including annual compliance audits.
* Assists GM to establish and maintain a risk and incident log for the Village.
* Maintains a work order system within the Village for all facility- and safety-related matters.
* Manages refurbishments or major special projects while minimizing impact on the Village residents.
* Ensures that Facilities staff conducts regular inspections of public areas, reporting any damage, misdemeanours or breaches of residence rules and regulations.
* Ensures that all incidents are recorded into the work order system register and completed within the prescribed timeframe.
* Be fully conversant with the fire and emergency evacuation procedures and ensure that all staff and Resident Assistants are trained in this area.
* Ensures that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the Village.
* Supervises the day to day implementation and accurate upkeep of the Village:
* Asset Management Plan
* Risk log and associated process
* Incident log and associated process
Human Resources / Legal
* Assist GM in managing all Village HR issues, including recruitment, training and performance management, and communicate with Corporate HR as needed.
* Possess a comprehensive knowledge of all associated legal documentation for the Village, including Management Agreements, Service Work Authorizations, Rental Agreements, etc.
Experience
* 3 years of experience in a leadership role in either university accommodation, hospitality or retail environment with a demonstrated track record of developing a team and delivering against objectives. (desired)
Qualifications
* Bachelor’s degree preferred, preferably in hotel or hospitality management, business management or higher education administration, or student personnel.
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