CUSTOMER SERVICES CONCIERGE (NEX) - MAYPORT MAIN STORE - RPT w/Benefits

Job Summary

The NEX Customer Services Concierge serves as a NEX Ambassador and acts as the face of the NEX store by providing every customer with a level of service that exceeds their expectations.  The Concierge role is a critical player in continuing the execution of promotional/sales events and customer service programs by keeping shoppers informed of current promotional sales events.  Concierge promotes and communicates all aspects of the NEX Brand - quality retail, and demonstrates Premier Customer Services to the fullest in all aspects of proving superior customer services and assistance to patrons.

Duties and Responsibilities

-  Greets and engages customers in active conversation for purposes of identifying customer needs, desires and requirements.

-  May answers the telephone or may operates a console type telephone switchboard to receive, place and transfer calls.  Takes and relays messages, answers inquiries and provides information following established procedures.

-  May operate cash register to process various types of transactions.

-  Uses full knowledge of the weekly NEX circular, store and department floor layout, and product placement for ease in providing customer direction.

-  Interacts with customers in a friendly and professional manner to build rapports, clientele that promote repeat business.

-  Acts as a support to customers with special needs by stepping in as a personal shopper in an effort to provide PREMIER customer service.

-  Actively strives to expand NEX social media customer database by inviting customers to take advantage of the opportunity to sign up.

-  Uses basic knowledge of base layout, local places of interest, as well as appropriate contact numbers for relevant local base services.

-  Offers vehicle loading assistance to customers with special needs, and/or as requested.

-  Partners with sales team members in an effort to enhance the level of service provided to help close the sale when needed.

-  Proactively seeks additional knowledge by taking advantage of all NEXCOM sponsored training initiatives suited to impart knowledge on how to further enhance the customers shopping experience.

-  Conducts store- walks twice a day, and proactively records areas in need of immediate attention in meeting NEX standard of tidiness and customer-ready shopping condition.  Works with appropriate sales team, if necessary, in brining the area up to NEX standards and customer-ready shopping state. 

-  Shares store/department communication with staff weekly via communication board located near the time clock as well as managers who are returning from leave.

-  Interacts regularly with customers to promote and educate on the military STAR/MC program.  Ensures that the processing of all applications adhere to NEXCOM PII standards.

-  Maintains daily record logs of guest interactions, STAR/MC approvals, upgrades, denials and customer comments into data tracking spreadsheets for management analysis.

-  Acts in a support capacity to the NEX Guest Services Concierge Supervisor ensuring duties are carried out, and action items that result are completed in a timely manner.

-  Performs other related duties as assigned.