Director of Childcare and Family Services

Position Summary: 

The Director of Childcare and Family Services will oversee the quality, compliance, and growth of licensed childcare programs, ensuring alignment with organizational goals and state regulations. The Director of Childcare and Family Services will report directly to the COO and work closely with leadership to enhance program quality, capacity, and sustainability.

Key Responsibilities

1. Program Quality and Compliance

• Implement quality control systems, including regular audits (e.g., C-QUIP).
• Ensure compliance with all licensing requirements, including renewals, site visits, and revisions.
• Stay updated on regulations and guidance from the Department of Early Education and Care (EEC), providing actionable updates to the team.
• Develop assessment tools and standard operating procedures to establish and maintain baseline quality standards across sites.

2. Family Engagement and Support

• Develop strategies to support families by providing information & access to community services beyond those provided by the YMCA
• Help program site staff to build strength-based relationships with all families through meaningful engagement 
• Representing YMCA Southcoast at community meetings/networking events

3. Staff Development

• Design and implement a comprehensive staff development plan, including training programs to build skills and capacity.
• Support directors in staffing, program capacity planning, and team evaluations.
• Provide coaching and supervision, fostering strong professional relationships with staff.
• Onboarding new program directors 

4. Curriculum and Program Development

• Maintain and improve curriculum standards with an emphasis on quality and consistency across programs. 
• Collaborate on expanding childcare offerings, meeting program capacity goals and addressing family needs.
• Audit programs regularly ensure adherence to organizational and licensing standards.

5. Growth and Expansion

• Identify and pursue grant opportunities to support program growth.
• Collaborate with marketing team for childcare needs (i.e. promotion, marketing materials, etc.)
• Collaborate on budget planning to maximize resources and meet enrollment capacity goals.

6. Licensing and Accountability

• Ensure timely completion of licensing renewals, extensions, and other regulatory requirements.
• Conducted and oversaw site visits, ensuring all sites met and exceeded licensing standards.
• Create evaluation tools for ongoing program accountability and improvement.

YMCA Competencies:

Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill a community need. Recruits volunteers and builds effective, supportive working relationships with them. 

People Oriented: Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. 

Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members or clients. Embraces new approaches and discovers ideas to create a better program participant experience. Makes sound judgments and transfers learning from one situation to another. 

Personal Development Oriented: Accurately assess personal feelings, strengths and limitations, and how they impact relationships. Pursues self-development that enhance job performance. Demonstrates an openness to change; seeks opportunities in the change process.

Qualifications

• Education: Bachelor’s degree (required); Child Development or related field (preferred).
• Experience:
  • 3 - 5 years of experience in licensed childcare programs, including preschool settings.
  • Proven experience in staff development and family engagement.
  • Knowledge of licensing regulations and quality standards.
• Skills:
  • Strong leadership and supervision skills.
  • Excellent communication and collaboration abilities.
  • Grant writing and budget management experience (preferred).

Physical Demands:

• The physical demands of this position are limited and, as such, reasonable accommodations may be made to enable individuals with physical disabilities to perform essential functions of this position.

The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.