Counter Sales Associate

Job Details: Level: Experienced, Job Location: Kennett Square - Toughkenamon, PA, Position Type: Full Time, Education Level: High School/ GED, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Day, Job Category: Sales,   Counter Sales Associate Full-Time  |  Branch $17.50 – $26.50 / hr Hourly Pay Range   Reports To: Branch Manager     DEPARTMENT Counter Sales   EXPERIENCE Experience Preferred   BENEFITS ELIGIBLE AFTER 45 Days of Employment  ROLE OVERVIEW The Counter Sales Associate drives sales and customer satisfaction by assisting walk-in and telephone customers with product selection and order fulfillment. This role leverages technical knowledge to solve customer needs and build lasting relationships. CORE RESPONSIBILITIES Order Fulfillment & Inventory Pull, fill, pack, and set up orders for delivery or pickup; track order status at all times Receive shipments, log into inventory, conduct audits, and process returns accuratelyCustomer Service Assist counter and phone customers with orders, product info, pricing, and availability Greet all customers professionally; resolve issues promptly or escalate as needed Maintain a clean, organized counter and product display areaSales & Product Knowledge Upsell complementary products and convert requests to stocked brands where appropriate Maintain deep product and industry knowledge; follow company pricing and credit guidelines Assess customer needs to determine appropriate service level or escalation pathTeamwork & Standards Build customer relationships; adapt approach to different customer types and needs Collaborate with team, share best practices, and support a positive work environment Follow all company procedures, policies, and Employee Handbook requirements Other duties as assignedSummary Qualifications: QUALIFICATIONS  High school diploma or GED required Product, applications, or wholesale distribution experience preferred Ability to lift up to 75 lbs. and stand for up to 8 hours daily Able to stoop, bend, and reach inventory; work in indoor and outdoor environments BENEFITS Eligible to enroll on the 1st of the month following 45 days of employment:    Medical, Dental & Vision   Short & Long-Term Disability   Life Insurance   Flexible Spending Account (FSA)   Telehealth   Gym Reimbursement   401(k) with Company Match   Free Surgery & Imaging Program*   Free Medications*   Delta Perks — Local Discounts   Discount Hub   Coverage available for families  * Free Surgery & Imaging and Free Medications programs are subject to eligibility and program terms. Additional duties may be assigned as needed. We are an equal opportunity employer.