Clinical Imaging Analyst I

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under general direction, assists in the design and support of Clinical Systems including but not limited to the following clinical disciplines across Yale New Haven Health System such as Radiology/ Cardiology, Neurosciences, Radiation Therapy, Anesthesiology, Ophthalmology, Laboratory,, Gastroenterology, etc.

The qualified candidate should have in depth knowledge of the operation and management of information systems concepts and technologies in a health care setting. Primary responsibilities include but are not limited to analyzing workflows, understanding policies, procedures, and constraints of the clinical or business operations. In depth and precise investigation and documentation of operational specifications and application functionality is required. Facilitates the enterprise wide collaboration of multiple departments necessary to support medical device integration and patient safety initiatives. Responsible for investigating end user, application, and/ or hardware issues as well as needs set forth by the department to determine how to best facilitate resolutions and accomplish improvements moving forward. Designs and specifies systems and methods for installing computer-based information systems and guides their installation. Makes formal presentations of findings, recommendations, and specifications in formal reports and in oral presentations. Interacts with end-users to ensure the information systems are fully functional and performing up to departmental standards. Attention to detail is a crucial skill for this position. Successful candidates would have an interest in emerging technologies and enjoy working with a team in order to identify how technology can effectively support the clinical and business needs of YNHHS.

EEO/AA/Disability/Veteran

• Extensive knowledge of clinical systems architecture used for medical device interoperability including but not limited to clinical applications and specialized areas such as Radiology, Cardiology, Neurosciences, Radiation Therapy, Anesthesiology and Laboratory.
• Candidate will be required to rotate into a 24x7 on-call schedule to support the YNHHS clinical community with clinical systems issues after hours and during weekends.
• Responsible for installation, monitoring, maintenance, troubleshooting, documentation, configuration, performance, and testing of hardware, software, and networks used for integration of biomedical devices
• Analyzes, defines, configures, and tests clinical device data used for transmitting HL7 data to the EMR and/ or other downstream systems.
• Responsible for identifying and addressing root cause of issues to effectively restore Clinical Systems operations.
• Monitors and maintains the department's workstations image and hardware peripherals which may require engaging with vendors and department personnel to coordinate installation of computer components and/ or biomedical devices. Assists with connectivity and integration of devices with upstream and downstream systems.
• Responsible for gathering customer requirements and analyzing/ documenting current and future state workflows as they relate to medical equipment placement and operation.
• Performs routine preventive maintenance to support software applications and/ or computer equipment in order to maintain the health and integrity of systems.
• Assists Analyst II in the implementation of any new systems or hardware/ application software and ensures that the software is working to vendor specifications.
• Required to respond to our customer needs in accordingly to meet the service line agreement thresholds.
• Qualified candidate may at times be required to work after hours/weekends to accommodate system upgrades/ department needs.
• Responsible for creating detailed support documentation for Clinical Systems, installation instructions for new or updated software, and hands-on training when necessary to both colleagues and the clinical customer base.
• Installs system peripherals and applications as needed to fulfill user requirements within the specified time period.
• Monitors and maintains all off-site locations equipment/applications to ensure communication to the host is maintained 99% of the time.
• Assist in the coordination, development, and installation of Clinical Systems using appropriate project management methodology. This includes assist with the development of long and short term project plans to ensure that project deliverables are met in a timely fashion. This may include building, maintaining and optimizing EMR modules to support current and future needs.
• Responsible for annotating changes to inventory tracking of medical devices and proactively recommends and implements process improvements throughout YNHHS regarding new equipment and/ or upgrades.
• Gathers data and speaks with customers in order to efficiently troubleshoot issues and concerns. Escalates accordingly to other team members and/ or to the vendor accordingly if necessary.
• Performs troubleshooting of hardware and software problems that occur within the system. Monitors system on a daily basis to prevent bottlenecks, software and hardware failures and remedies
• Monitors Clinical Systems application error queues to include but not limited to EPIC/VNA/Visage/Primordial/CVIS etc.
• Facilitates training of department personnel as related to hardware, software or any other end user skills that are needed to maintain a well trained staff.
• Updates and maintains accurate system records and distributes information pertaining to system modification using departmentally defined documentation policies.
• Works with hospital staff and outside contractors in planning for the location of system peripherals as it pertains to new or reconstructed areas of the department on an as needed basis.
• Routinely maintains communication with equipment and software vendors as required to ensure optimum service levels and performance is achieved.
• Maintains all designated hospital information confidential at all times with no variance.
• Works to ensure data integrity is maintained across production and disaster recovery environments and across the health system.
• Maintains flexibility in work assignments and provides support to others as necessary to ensure the success of the team to meet goals and responsibilities
• Expresses ideas clearly and in a professional manner both orally and in writing.
• Demonstrates cooperative interaction with co-workers and other hospital employees, works collaboratively with other departments to achieve patient care goals.
• Facilitates enterprise wide collaboration with appropriate teams not limited to Clinical Engineering, Clinical Imaging, Facilities, ITS, Vendors, and EMR analysts to support the interoperability projects.
• Performs all other duties as assigned.

EDUCATION

• Associate's degree in Computer Information Systems, or similar field required. Bachelor's preferred.

EXPERIENCE

• Minimum 2 years Technical project management, implementation, and operational support experience preferred in a healthcare environment.
• Two or more years of progressively engaging in the management of clinical information systems or patient monitoring systems experience preferred.
• Experience working with customers to gather system requirements, documenting workflow, and providing technical solutions.
• Prior healthcare, Dicom, and/ or Epic application support experience preferred.
• Knowledge of utilizing server technology, Wi-Fi, and monitoring networks preferred.
• Knowledge of clinical workflows related but not limited to Radiology/ Cardiology, Neurosciences, Radiation Therapy, Anesthesiology, Ophthalmology, and Laboratory preferred.
• Working knowledge of project management methods, information systems standards / quality methods / metrics, system application implementation, enhancement, support methods and practices preferred.

SPECIAL SKILLS

• Resourceful self-motivated individual interested in learning new technologies to improve patient care and clinical quality.
• Customer service oriented individual comfortable with interacting with clinicians, technical and operational staff at all levels of the organization.
• Demonstrated knowledge of a broad array of biomedical equipment, facilities planning, inventory management, and quality control.
• Demonstrated ability to develop curriculum for computer-based training programs.
• Excellent communication skills with emphasis on presentation, listening and coaching skills.
• Must have excellent writing skills.
• Proficient in basic computer functionality and experience with MS office tools.
• Must have ability to motivate and help clients feel comfortable about learning applications.
• Must have excellent customer service skills, along with ability to handle multiple projects at once.

PHYSICAL DEMAND

Able to travel to multiple YNHHS locations.