Casino Host, Casino Marketing (Caesars New Orleans)

The Casino Host enhances the growth of gaming revenues through the development of our customer base, maintains relationships with valued gaming guests and markets our gaming product to potential high-limit guests.
 

Responsibilities

• Welcome guest, provides exceptional customer service, encourage guest to enroll with our New Card sign program
• Follow all relevant policies and procedures
• Communicate with co-workers, table and slot team members, supervisors, and guests.
• Interacts with marketing in hosting special events
• Arranges special services related for players with proper play
• Meets and greets players on the casino floor at special events or promotions
• Makes sounds complimentary decisions based on tracked customer play
• Greets and hosts customers, and maintains the highest levels of courtesy, friendliness, and hospitable attitude throughout
• Provide hands-on real-time service for VIP customers that have relationships with player development team members.
• Demonstrates exceptional guest services to both internal and external customers 
• Must be willing to continue to drive business
• Remains informed of competitive promotional methods
• Ability to meet the attendance guidelines of the job and adhere to departmental and company policies
• Ability to maintain confidentiality of VIP information
• Performs other duties as assigned by Management.

Qualifications

• College degree or equivalent experience preferred but not required
• Experience Casino Marketing/Hosts, Sales or Account Management preferred (Marketing, Luxury Hotel Services, or other Sales experience is a plus)
• Minimum of Two (2) years of guest services experience, sales or marketing preferred.
• Ability to think independently in making decisions to maximize customer service experience and program profitability
• Ability to effectively manage time and perform multiple tasks simultaneously
• Excellent interpersonal, communication, problem solving and analytical skills required
• Must have excellent customer service skills
• Excellent networking abilities
• Avid member of the local community, including commercial and industry awareness
• Must have the ability to gracefully resolve challenging situations
• Must have exceptional guest service skills
• Experience in casino and or hotel environment preferred
• Must have strong telemarketing skills. 
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be resourceful and highly motivated in seeking out new VIP opportunities 
• Must be able to work effectively across all departments
• Must present a well-groomed, professional appearance
• Must be willing to adhere to all Louisiana gaming regulations and guidelines 
• Must be willing to work any shift and any day when necessary 
• Must be able to work extended hours during special events, including limited overnight travel
• Must have the ability to work flexible schedules, including nights, weekends, and holidays.
• Must speak and write fluently in English
• Must present a well-groomed professional appearance
• Must be able to listen and respond to visual and aural cues
• Must have excellent oral and written communication skills

Additional Requirements:

• Must be able to move quickly around property
• Must be able to stand or sit for a long period of time maybe required 
• Must be able to bend, crouch, kneel, twist and work at a desk
• Responds to visual and aural cues 
• Must be able to work independently and proven to be self-motivated
• Must present a well-groomed appearance
• Must have the manual dexterity to operate a computer and other necessary office equipment 
• Must be able to continuously maneuver around office and casino 
• Must be able to respond calmly and make rational decisions when handling guests’ needs

GAMING PERMIT: Non-Key

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.