Experienced Table Games Dual-Rate Supervisor (Caesars New Orleans)

The Table Games Dual-Rate Supervisor supervises table games operations on an assigned shift, ensuring exceptional guest service, safeguarding Caesars' assets, and promoting a positive work environment through employee motivation, coaching, and development.

Responsibilities

• Responsible for the operation of two to eight table games during an assigned shift.
• Demonstrates a working knowledge of all table games, house rules, counting methods, and operating procedures applicable to each game.
• Ensures that all coin and chip racks are maintained at appropriate levels at all times. 
• Resolves guest disputes within the Table Games area and escalates complex issues to the Casino Manager, Table Games, or the Director of Table Games as needed.
• Promotes guest development by: (1) interacting with guests, (2) modeling effective guest and team member engagement skills, and (3) making appropriate comp decisions.
• Remains alert to any unusual or suspicious activities involving Table Games team members or guests and promptly reports such situations to the appropriate supervisor.
• Identifies and addresses issues or disputes between Table Games team members and guests, providing assistance and resolution when necessary.
• Able to deal table games a minimum of one to two days per week.
• Recommends departmental personnel actions.
• Counsels, guides, coaches, and instructs assigned team members in the proper performance of their duties.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Knowledge of casino rules, regulations, and procedures related to pit operations preferred.
• Must possess excellent customer service, leadership, and communication skills. Must be able to read, write, speak, and understand English.
• Must be willing and able to work any shift, including weekends and holidays.
• Must be able to work effectively with co-workers and function as part of a team.
• Must maintain a professional, well-groomed appearance.

Additional Requirements:

• Must be able to work indoors and continuously maneuver throughout all areas of the casino, including the assigned Pit area, for the duration of the shift, with regularly scheduled breaks.
• Must be able to stand and walk for extended periods, including intervals of 2 to 3 hours at a time.
• Must be able to lift up to 40 pounds and perform physical activities such as bending, reaching, kneeling, twisting, and gripping.
• Must be able to remain calm, make sound decisions, and effectively respond to guest requests and concerns in a fast-paced, high-volume environment.
• Must be able to quickly and accurately perform mathematical calculations when determining winning and losing wagers and processing payouts.
• Must possess strong manual dexterity for the accurate handling of chips, cards, cash, and gaming equipment.
• Must accurately balance and reconcile the assigned chip bank at the beginning and end of each shift.
• Must be able to respond appropriately to visual and auditory cues, memorize game rules and procedures, and maintain the integrity of the game.
• Must possess excellent vision, including peripheral vision, to effectively monitor and protect the integrity of gaming operations.
• Must be able to read, verify, complete, and sign documents related to gaming operations.
• Must be able to read, write, speak, and understand English.
• Must be able to work in an environment that may include secondhand smoke, elevated noise levels, bright lighting, and dust.

GAMING PERMIT: NON-KEY
 

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.