Host/Hostess, Desire Oyster Bar

We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

• Welcome guests warmly and create a positive first impression upon arrival. 

• Assist guests with seating, reservations, waitlists, directions, and general questions in a friendly and professional manner. 

• Manage guest flow and support smooth operations during busy times in the restaurant, lounge, banquet, or event periods. 

• Communicate wait times, seating updates, and guest needs clearly and professionally. 

• Maintain cleanliness and organization of entrance, lobby, host stand, and guest-facing areas. 

• Partner closely with Servers, Bartenders, Food & Beverage teams, and leadership to support exceptional guest experiences. 

• Assist with reservations, guest inquiries, phone calls, and operational support as needed. 

• Monitor guest satisfaction and help resolve concerns quickly and professionally. 

• Support special events, group dining experiences, and banquet functions as required. 

• Help create a welcoming, energetic, and guest-focused atmosphere aligned with Sonesta’s People People culture. 

• Any other duties as assigned. 

What great looks like 

• Previous hospitality, restaurant, hotel, host/hostess, guest service, retail, or customer service experience preferred. 

• Excellent communication, interpersonal, and customer service skills. 

• Friendly, outgoing, and professional personality with a passion for guest interaction. 

• Ability to multitask and remain organized in a fast-paced hospitality environment. 

• Strong attention to detail and ability to manage guest flow efficiently. 

• Comfortable using reservation systems, POS systems, and basic computer applications preferred. 

• Strong teamwork skills with a collaborative and positive mindset. 

• A passion for hospitality, guest engagement, teamwork, and creating memorable first impressions. 

• Flexible availability including evenings, weekends, holidays, and event support as needed. 

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.