Security Supervisor - Full Time (Caesars New Orleans)

The Security Supervisor primary function is to coordinate security activities on assigned shift and supervise Security team members. The Supervisor provides a friendly and safe environment for our guests and team members while protecting the company assets and maintaining a safe and secured entertainment atmosphere.  

Responsibilities

• Evaluates the performance of personnel under their supervision. 
• Acts as a role model, always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 
• Demonstrates and consistently role models Family-Style Service 
• Supervises all Security and field activities to ensure adequate protection of company and guest assets as well as safety of customers and team members on property.
• Roam or stands at posts to ensure safety and security or to observe suspect activity or underage gamblers.
• Coordinates and handles all suspect activity with management.
• Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. 
• Trains and coordinates Security personnel to ensure compliance with all related policies to provide a safe environment for our guests. 
• Coordinates Louisiana Economic Development Gaming Commission and company policies to ensure effective performance. 
• Assists Security shift leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on the casino and hotel premises 
• Ensures that posts in their zones are properly manned and that reliefs are provided when necessary. 
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. 
• Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking scenarios to consistently involve all team members in service improvements. 
• Keeps team well informed of property promotions and events. 
• Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. 
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. 
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback. 
• Uses Team Member survey data to improve the workplace, listens and responds to employees, recognizes, and rewards individual and team performance. 
• Directs and supervises activities in assigned zone, with the assistance of the Security force. 
• Assists Security Leader in Security functions to include scheduling, monitoring of alarms and reporting of disorder on premises. 
• Ensures that Security posts in zones are properly manned and that reliefs are provided. 
• Evaluates performance of personnel under supervision. 
• Conducts investigations as assigned. 
• Participates in the supervision, operation and/or support of all cross-department operations.
• Complies with Louisiana Gaming Commission Regulations and company regulations, policies, and procedures.
• Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.

Qualifications

• Must be at least 21 years of age or older to work in a casino.
• High school diploma, GED or extensive professional and college level training are required. 
• Must possess strong leadership, supervisory and interpersonal skills.
• Minimum 1 year of Supervisory or Lead experience preferred.
• Extensive command or supervisory level law enforcement experience, and/or casino security experience, or a combination thereof, is a plus. 
• Must possess strong oral and written communication skills with good analytical ability.  including tact when dealing with difficult customers; must read, write, speak, and understand English.
• Ability to maintain extremely confidential information.
• General familiarity with investigative procedures.
• Ability to work in a fast-paced environment.
• Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
• Ability to work independently as well as part of a team.
• Must present a well-groomed appearance.
• Must be able to obtain or possess a Louisiana Gaming License

A FEW MORE THINGS:

• Ability to stand for extended periods of time.
• Ability to compose clear, accurate, and concise reports.
• Must be able to listen and respond to visual and aural cues.
• Must be able to see and remember the specific details of incidents and persons. 
• Must be able to maneuver to all areas of the casino. 
• Must be able to lift up to 25 pounds and carry up to 25 pounds. 
• Must be able to bend, reach, kneel, twist and grip items while working at assigned area. 
• Must be able to stoop, bend, jump, twist, crouch, grip and carry heavy loads.
• Must be able to run on level surfaces, as well as up and down stairs.
• Must have the ability to listen, solve problems, negotiate, use collaboration skills, and give oral and written instructions. 
• Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak, and understand English. 
• Must be able to respond to visual and aural cues.

GAMING PERMIT: Non-Key

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.