Tiles of Ezra Sales Support Coordinator.

Tiles of Ezra Sales Support Coordinator 

Department: Order Desk 

Reports to: Director of Operational Excellence  

Position Purpose: The Tiles of Ezra Sales Support Coordinator provides critical administrative and logistical support for Tiles of Ezra sales, serving as a central point of contact for the sales pipeline. This role is responsible for the proactive management of lead lifecycles, ensuring that all customer order updates and communications are delivered with accuracy and speed. From initial inquiry through to order fulfillment, the coordinator maintains data integrity within the CRM, supports the distribution of product samples to facilitate project advancement, and responds to all varying customer queries.  

Essential Duties and Responsibilities: 

• Inquiry Management: Monitor and respond to incoming sales inbox requests; provide pricing, product availability, sample request fulfillment, and order updates.
• Lead Nurturing: Execute follow-up protocols for all sales leads; qualify prospective clients
• CRM Administration: Maintain accurate and real-time records in the CRM; track project stages, update contact information, and ensure all communication is logged.
• Order Coordination & Communication: Serve as a primary liaison for customer order updates; communicate production lead times, shipping status, and freight tracking.
• Data Management & Analysis: Utilize Microsoft Excel to maintain price lists, audit inventory levels, manage a lost sales log.
• Operational Support: Perform tasks including the generation of quotes, sales reports, physical distribution of samples, and other duties as assigned to support departmental goals.

Required Qualifications: 

• Education: High School Diploma or equivalent; Associate or Bachelor’s degree preferred.
• Experience: Minimum 2 years in a sales support, administrative, or customer service role, preferably within the building materials or interior design industry.
• Technical Skills: * Excel Proficiency: Demonstrated ability to work with complex spreadsheets, formulas, and data organization.
  • CRM Proficiency: Experience navigating and maintaining customer relationship management databases.
• Knowledge: Basic understanding of tile measurements, material types, and logistics/freight processes.

Physical Requirements: 

• Lifting: Must be able to lift and move tile samples and small boxes weighing up to 30 lbs.
• Environment: Must be comfortable working in both an office environment and a warehouse/sample storage area.