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REP Box Office Agent - THE POLAR EXPRESS Train Ride NOLA

RAIL EVENTS PRODUCTIONS INC
Posted 22 days ago, valid for 9 days
Location

New Orleans, LA, US

Salary

$16.5 per hour

Contract type

Full Time or Part Time

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Sonic Summary

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  • The Box Office Agent position for THE POLAR EXPRESS™ Train Ride in New Orleans, LA is a seasonal, non-exempt role with a compensation of $16.50 per hour.
  • The role requires strong customer service skills and the ability to work with the Etix ticketing system, with training provided.
  • Candidates should possess front desk, reservation, or customer service experience and must be at least 18 years old.
  • The position involves working varied schedules, including evenings and weekends, and requires the ability to stand for prolonged periods.
  • The Box Office Agent will be part of a dynamic team, contributing to a unique and immersive experience for guests and building connections within the theater industry.

Job DetailsJob Location: New Orleans, LA 70113Position Type: SeasonalJob Title: Box Office Agent - THE POLAR EXPRESS™ Train Ride Division/Department: Rail Events Productions/Front of House Reports To: Rail Events Inc. (REI) Business Manager Type of position: Non-exempt/Hourly Employee Classification: Seasonal Location: New Orleans  Compensation: $16.50   Job Summary: The Box Office Agent works with the Front of House & Business Managers, and Box Office Supervisor acting as the customer service representative assisting with the execution of the ticketing duties associated with the event. The Box Office Agent is responsible for creating the first impression of the event, so efficiency and friendliness are required.   Belonging to the Front of House team is an excellent opportunity to learn the business side of production and be the first interaction our guests experience. The high-energy logistics of moving guests through parking, the box office, waiting areas and onto their departure on time with all the amenities needed for the production is extremely rewarding, knowing guests are on their way to making lasting memories with loved ones. The Front of House team is an integral part of providing customer service to our guests and support to cast and crew on the ground.   Essential Duties and Responsibilities: Welcoming customers as they approach the ticketing area and assist with any service needs Ability to learn and work with Etix ticketing system (training will be provided). Confirm reservations, ensuring passengers have arrived at the appropriate date and time Make any necessary updates to customers’ information, entering into the system and ensure that proper information has been punched in prior to delivering tickets Acquire knowledge of on-board experience, performance highlights, and venue facility and act as the point of reference for guests who need assistance or event information Works with the entire event team to maintain a positive, enjoyable, and rewarding environment for all staff and passenger Assist in general care of ticketing area, including keeping a clean and orderly space Assist in preparing first class amenities (if applicable to location) Other duties as assigned   Education, Skill & Work Experience Requirements: Ability to learn the Etix Ticketing platform with efficiency and competency Strong leadership and communication skills Excellent customer service skills Basic computer skills Ability to work weekends and evenings Possess a well-spoken manner in personal communications Front desk, reservation, customer service experience preferred Self-motivation and attention to details Must be 18 or over   Work Environment: Majority of time spent in a ticket office setting Able to work in cold, snowy, or otherwise inclement winter weather Varied schedules requiring evenings, weekends, overtime, and holidays Able to stand for prolonged periods of time Able to stand and walk on uneven or unsteady surfaces aboard a moving train Time spent in and around active railroad yard(s)   What’s in it for you? Serve others and create a world of make believe and magic Great industry pay and a chance to build upon your theater network and make lifelong connections Enrich and positively impact the experience for all – big and small Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates Catered meals for 5-show days Comp tickets for your friends and family Potential for end of season bonus    Working on THE POLAR EXPRESS™ Train Ride is unlike anything you will ever do.  This immersive experience is entirely unique to Rail Events Productions.  The challenge of producing a full-length production on a moving train is one of the most rewarding experiences as an artist or technician.  With a total cast, crew and front-of-house employees of 60-75 people onsite every day and the possibility of over 2,000 guests, our days can be chaotic. With such a fast-paced environment, the team at Rail Events Productions takes care to properly support and teach everyone the best ways to accomplish their jobs.  We strive to build a space where employees are safe and encouraged to grow throughout their time with the company.    Rail Events Productions, an American Heritage Railways subsidiary, is an Equal Opportunity Employer.   Qualifications



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