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10008, New York, NY
Client service manager
Customer Success Manager - Team Lead - UK/I

Customer Success Manager - Team Lead - UK/I

Pearson Spectre Litt

Posted 4 months ago, valid for 10 days

New York, NY 10008, US

Competitive

Full Time

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Sonic Summary

Customer success teams are essential for retaining customers and increasing revenue from current users.
The key position within these teams is the customer success manager (CSM).
A CSM focuses on helping customers achieve their desired outcomes and maximize the value of a product or service.
This article provides a detailed overview of the responsibilities and functions of a customer success manager.
Typically, this role requires a minimum of 3 years of experience, with a salary range of $70,000 to $100,000 annually.

Customer success teams play a critical role in retaining customers and expanding revenue from existing users. In such teams, the most prominent role is that of a customer success manager (CSM).

A customer success manager is dedicated to ensuring customers achieve their desired outcomes and are able to derive maximum value out of a product or service. This article will give an in-depth explanation of the role and responsibilities of a customer success manager.

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