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Who We Are:
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Steve Madden is a global fashion company known for its innovative, trend-driven footwear, accessories, and apparel. Founded in 1990 in Queens, New York, the company has grown from a footwear startup into a globally recognized fashion organization with a portfolio of leading brands, including Steve Madden, Kurt Geiger London, Dolce Vita, Betsey Johnson, Carvela, Blondo, and ATM.
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With a presence in more than 80 countries, Steve Madden operates across wholesale, retail, e-commerce, licensing, and private label businesses. The company is driven by creativity, individuality, and a fast-paced entrepreneurial spirit, bringing fashion-forward products to consumers around the world.
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General Summary
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The Account Services Coordinator, Apparel Ā is responsible for supporting the coordination of specified accounts with independent apparel stores, specialty stores, and major department stores. This position supports the Wholesale Apparel business.
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The responsibilities described below are considered essential functions of the role.Ā This position is based in our NYC office and requires working on-site five days per week.
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Key Responsibilities
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- Steve Madden Apparel & ATM Collection: Acting as a liaison between account executives and boutique wholesale customers across all U.S. regions.
- Facilitate D2C operations for Steve Madden Apparel, directly fulfilling all online U.S. customer orders in an accurate and timely manner
- Use CRMs such as Infor M3, JOOR, and Qlik Sense to strategically manage allocation and fulfillment of all monthly and immediate POs to meet and exceed wholesale clientsā expectations
- Accurately manage customer data by providing invoices, order tracking, order confirmations, and more upon request
- Able to manage multiple projects and deadlines with support and resources as needed
- Perform other duties and special projects as assigned
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Specific Job Skills:
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Essential duties include
- Assist in processing, inputting, and tracking new POs and reorders for assigned accounts into the wholesale system.
- Maintain accurate records of customer orders and account information, including basic details, expected delivery dates, and ATS adjustments.
- Assist with the request, tracking, and distribution of samples, ensuring timely communication of feedback to relevant departments.
- Provide support in maintaining regular communication with customers, buyers, and accounts to provide basic order status updates, address, and credit inquiries.
- Assist in ensuring compliance with customer guidelines and requirements by utilizing available resources and communicating effectively with relevant stakeholders.
- Assist in generating and sending basic documents such as invoices and order confirmations to customers.
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Required Qualifications
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- Bachelorās degree or equivalent experience.
- Minimum of 1 year in customer service
- Proficient in Microsoft Office Suite specifically excel (intermediate to advanced)
- Excellent interpersonal, problem-solving, and organizational skills.
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Compensation & Benefits
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The anticipated base salary for this position will be determined based on the candidateās skills and experience. Steve Madden also offers a comprehensive benefits package, including health and dental insurance, a 401(k) plan, paid time off, and opportunities for professional growth and development
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