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Responsibilities include but are not limited to:
- Analyze current-state business processes and identify opportunities for automation and AI-driven enhancement.
- Design, develop, and maintain automation solutions using RPA platforms (e.g., UiPath) and AI services.
- Build and support intelligent workflows that integrate AI Agents, decision logic, and orchestration across enterprise systems.
- Develop and maintain Intelligent Document Processing (IDP) solutions leveraging OCR, document classification, data extraction, and validation techniques.
- Collaborate with business and technology stakeholders to translate requirements into scalable automation and AI solutions.
- Create and maintain technical documentation, solution designs, process maps, and operating procedures.
- Perform testing, monitoring, and optimization of deployed automation and AI solutions to ensure reliability and performance.
- Gather and analyze process and model performance metrics to drive continuous improvement.
- Provide operational support and enhancements for existing automation and AI solutions.
Qualifications
Required Skills:
- Understanding of business process analysis.
- Understanding of the principles and common frameworks of successful business process analysis and change management.
- Understanding of Robotics Process Automation (RPA) and tools, such as UiPath.
- Understanding AI Tools and Industry Trends.
- Proven ability to understand business processes and translate business requirements into application functionality.
- Working knowledge of macro creation, as well as programming and SQL languages.
- Experienced usage of the MS Office toolset (Word, Excel, PowerPoint, Visio).
- Proven experience in providing service to internal stakeholders to achieve successful project outcomes.
- Demonstrated capability for problem solving, decision making, sound judgment, assertiveness.
- Strong analytical and trouble shooting skills -- general scripting skills a plus.
Preferred Skills:
- Experience with Agentic AI and AI workflow orchestration.
- Exposure to Generative AI (LLMs, prompt engineering, copilots, or AI assistants).
- Experience building or supporting Intelligent Document Processing (IDP) solutions.
- Knowledge of OCR, Computer Vision, and document classification/extraction techniques.
- Familiarity with Machine Learning concepts, model integration, or ML platforms.
- Experience integrating AI and automation solutions with enterprise platforms (e.g., CRM, ServiceNow, core banking systems).
Required Experience:
- High School Diploma or GED equivalent.
- Minimum of four (4) years of process analytics.
- Familiarity with RPA technology and AI Technology.
Preferred Experience:
- Bachelor of Science in Computer Science, MIS, or related degree.
- Financial industry or banking background.
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