Assistant Manager, ELS

About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

The ELS Assistant Manager is responsible for leading the daily operations of the Electronic Location System team and ensuring timely fulfillment of customer requests generated from the sales floor. This role oversees ELS colleagues, drives productivity, and ensures compliance with established processes and service standards. The ELS Assistant Manager coaches and develops the team, promotes operational excellence, and partners with store leadership to deliver a seamless customer experience.

Essential Functions

• Lead, coach, and develop a team of ELS colleagues to achieve productivity and service goals.
• Monitor daily workload and allocate resources to ensure timely completion of customer requests.
• Drive compliance with ELS policies, procedures, and best practices.
• Ensure merchandise is retrieved and delivered to selling colleagues and customers within established service standards.
• Utilize reporting and technology tools to monitor performance and identify opportunities for improvement.
• Provide ongoing feedback, recognition, and coaching to support colleague development and accountability.
• Partner with Sales, Merchandise Flow, Asset Protection, and Store Leadership teams to support operational and customer service objectives.
• Resolve operational issues and escalated customer concerns in a timely and professional manner.
• Maintain organization, inventory accuracy, and operational standards within all ELS locations.
• Support staffing, training, and scheduling needs to ensure business demands are met.
• Embrace and utilize technology to improve efficiency and execution.
• Participate in storewide initiatives and provide customer support as needed.

Qualifications & Competencies

• High School Diploma or equivalent required.
• 2-4 years of retail, fulfillment, operational, or leadership experience preferred.
• Previous experience leading, coaching, or developing teams.
• Strong communication and interpersonal skills with the ability to effectively engage colleagues, leaders, and customers.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Comfortable using technology, handheld devices, and operational reporting tools.
• Self-motivated with the ability to work independently and drive results through others.
• Flexible availability, including evenings, weekends, and holidays.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.