Case Aide

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways 

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Director of Social Services/Social Services Supervisor, the Case Aide works closely with the social services team to support the provision of case management services for assigned clients. The Case Aide will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Conducts client intakes and updates information in client database system(s).    
• Screens clients for referral and case management services. 

• Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals as necessary.   

• Organizes, maintains and prepares client charts for intake and discharge. 
• Handles caseload in the absence of the Case Manager as mandated by program. 
• Conducts homeless outreach and assesses client needs.  
• Documents client activities and updates client information in database system(s). 
• Escorts clients to all appointments, as needed, including but not limited to:  

• Medical, housing, and entitlement appointments.    
• Daily respite sites as mandated by program. 

• Performs front-desk duties including answering phones, screening visitors, maintaining logbook, and mail distribution.   
• Assists in monitoring client medication as required.  
• Facilitates client groups as needed.  
• Organizes and distributes clothing donations to clients as mandated by program. 
• Conducts unit inspections as mandated by program.  

Administrative 

• Completes andsubmitsall necessary documentation and reports accuratelyin a timely mannerand as required by Urban Pathways, regulatory and funding agencypoliciesand procedures.

Community Relations 

• Represent Urban Pathways and respond to inquiries as needed. 
• Develops andmaintainsrelationships with community services and resources. 

Communication 

• Communicates verbally and in writing in a professional manner at all times.  
• Attendsstaff meetings,trainings, and supervisory sessions, asrequired. 
• Responds to all communications including telephone,emailand other oral and written inquiriesin a timely manner. 

Performs all other duties as assigned and as required.

Qualifications, Education & Experience

• High school diploma or GED required.  Associate’s degree preferred. 
• Experience with persons experiencing homeless, mentally health challenges and substance abuse population preferred. 

Skills & Competencies

• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.). 
• Good written and verbal communication skills. 
• Foreign languages a plus. 

Other 

• Required to work a flexible schedule including weekends, holidays, and evenings. 

Licenses 

• Valid driver’s license with clean driving record a plus. 

Capabilities 

• All programs require field work, home visits, client escorts, and use of public transportation. 
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.), type, write, read, speak, see, and hear. 

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. 

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.