Customer Success Manager

About Us:
Supply chains run the world. We make them run themselves. At Sensos, we turn real-world data into a trusted foundation that enables companies to transform their supply chains into autonomous execution services, acting before problems arise, at scale. We're a fast-moving global team at the intersection of data, agentic AI, autonomous execution, and global supply chains.
If you want to work on technology that's fundamentally changing how global supply chains (and the world!) operate, let's talk!

The Role:
We're looking for a Customer Success Manager based in the Greater New York metropolitan area to own customer relationships end-to-end — onboarding, adoption, renewals, and expansion. This isn't a support role or a hand-holding role. You'll be the accountable owner of your accounts, combining commercial drive with genuine technical depth.
You'll be central to how we bring AI-powered supply chain solutions to life for our customers and how we grow with them over time. This is a hybrid role requiring a couple of in-person days a week at our New York office and up to 20% travel.
Compensation is comprised of a base salary + bonus based on Customer Success company bonus plan.

What You'll Do:

• Own the full customer lifecycle end-to-end: onboarding, adoption, renewals, and expansion — you're the accountable point, not a coordinator

• Drive upsells and portfolio growth; proven expansion ownership is a must
  Build strong relationships across customer stakeholders, including executive sponsors

• Act as a trusted advisor on our solutions, explaining how they work, training customers, and helping them realize value from them

• Lead technical onboarding, implementation, and product configuration across integrations and workflows

• Translate fluently between customer needs and technical realities in both directions, with both audiences

• Provide Tier 1 technical support: troubleshoot and resolve issues across backend/frontend systems before escalation

• Work closely with Sales, Product, and Support teams to drive customer outcomes and influence the roadmap
  
  What You Bring:

• 3–6 years in Customer Success or a customer-facing Product role in a SaaS environment
  Domain knowledge in Supply Chain, Logistics, or supply chain tech, you speak the industry's language.

• Proven ownership of portfolio renewals and expansion, you've closed upsells, not just managed accounts

• Hands-on AI fluency: you don't just use AI tools, you can sell, train on, and explain AI solutions to customers

• Technical enough to read and reason about data, understand how software is built, and navigate backend/frontend systems, integrations, and workflow configuration independently

• A natural translator: equally comfortable in a product spec conversation and a business strategy discussion

• Excellent communication skills and a proactive, independent mindset who will thrive in fast paced startup environment
  
  Nice to Have:

• Experience with IoT, sensors, or hardware-adjacent software platforms

• Fluency in Spanish