Daytime Program Supervisor

Job DetailsLevel: ManagementJob Location: New York, NY 10018Position Type: Full TimeEducation Level: High SchoolSalary Range: $70,000.00 - $70,000.00 SalaryTravel Percentage: Road WarriorJob Shift: DayJob Category: Nonprofit - Social Services POSITION SUMMARY The Housing Daytime Program Supervisor is responsible for the daily operations of assigned housing programs, including programs serving transgender and gender-expansive youth experiencing homelessness. This position plays a critical leadership role in creating a safe, affirming, trauma-informed, and inclusive environment that supports the well-being, dignity, and independence of LGBTQ+ young people.   SCHEDULE: Sunday- Thursday or Tuesday - Saturday  LOCATION:  Manhattan and Brooklyn  KEY RESPONSIBILITIES Staffing & Scheduling  Create and manage monthly & daily staff schedules  Ensure all shifts are fully covered; coordinate call outs and last minute coverage  Participate in hiring, onboarding and training of Youth Counselors Provide direct supervision to Resident Advocates (7am-3pm & 3pm-11pm)  Supervision & Staff Development Conduct regular supervision with Youth Counselors Provide real time coaching and guidance Address staff performance concerns and escalate as needed  Daily Operations Ensure sites are safe, stocked, clean and functional Oversee food and supply tracking/ordering in collaboration with the Operations Team Ensure work orders are submitted and followed up on  Maintain smooth day to day program flow  Resident Support & Crisis Management Lead real-time crisis intervention and de-escalation Address resident concerns, grievances & conflicts Ensure residents are connected to services and engaging with care teams  Provide immediate response to incidents and ensure proper documentation  Administrative Oversight  Ensure completion and accuracy of:  Log books  Incident reports Resident charts  Group notes & binders Support audit preparation and compliance processes Communication & Coordination  Serve as main point of contact for daily program updates Communicate key issues to Director of Housing Programs  Participate/lead treatment team & staff meetings On-Call Requirements Provide on-call support from 7am-7pm on scheduled workdays  Qualifications   QUALIFICATIONS High School Diploma or equivalent required Minimum of two (2) years of experience in residential, shelter, supportive housing, transitional living or youth serving programs  Minimum of one (1) year of supervisory or leadership experience including coaching, scheduling and overseeing youth-facing staff    PREFERRED QUALIFICATIONS Experience working with LGBTQIA+ youth, young adults experiencing homelessness or other vulnerable populations  Knowledge of trauma-informed care, harm reduction, positive youth development and crisis intervention models  Experience participating in hiring, onboarding and training of direct care staff  Experience supporting compliance activities, audits and quality assurance processes  Familiarity with residential housing regulations, documentation standards and program operations  Bilingual or multilingual skills are a plus    WORK ENVIRONMENT & PHYSICAL DEMANDS Primarily works in a 24 hour residential housing environment  Frequently walks throughout the site to monitor safety, conduct room checks and support staff and residents  Will be required to respond to behavioral crises, emergencies and other high-pressure situations requiring sound judgment and timely decision-making Occasionally lifts and moves supplies weighing up to 25 pounds and assists with maintaining an organized program environment  Must be able to travel between housing sites as needed  CORE & ROLE-SPECIFIC COMPETENCIES AFC Core Competencies (examples) Mission alignment and commitment to affirming, youth-centered practice Cultural humility and ability to work effectively with diverse LGBTQ+ youth populations Trauma-informed, strengths-based approach to service delivery and collaboration Clear communication, professionalism, and accountability Adaptability, sound judgment, and ability to respond calmly in fast-paced environments Role-Related Competencies (examples) Provides clear direction, coaching, accountability and support to Youth Counselors  Effectively manages staffing, scheduling, coverage and overall program operations  Responds calmly and confidently to emergencies while exercising sound independent judgment  Maintains effective communication with staff, leadership and interdisciplinary teams to ensure continuity of care  Promotes a safe, respectful, trauma-informed and affirming environment that supports resident well being and engagement BENEFITS & TOTAL REWARDS Medical, Dental, and Vision Insurance 401(k) with up to a 5% employer match (vested after five years) Generous Paid Time Off, Sick Leave, Personal Leave, and 12 Paid Holidays Employee Assistance Program (EAP) Professional Development Opportunities Mission-driven, inclusive workplace culture