Job Title: Desktop Support Analyst

Location: NearGrand Central, New York City, NY (On-site only)

Employment Type: Full Time

Travel: Theymight need to go to Old Greenwich, CT office 1-2 times a month.

JOB DESCRIPTION:

This role will be primarily responsible forproviding general desktop hardware and software support to end users across ouroffices, both in person and remotely.

Core Responsibilities:

· Account and access administration: manageActive Directory accounts for new hires, departures, and role changes; managesecurity groups, distribution lists, and shared-folder permissions; handlepassword resets, account lockouts, and MFA enrollment in accordance withapproved access standards and IT policy.

· Desktop and application support:troubleshoot Windows workstations, Microsoft 365, Excel Add-ins, Teams, andOutlook; install and configure business and developer applications; supportusers both in person and remotely.

· Endpoint management and patching: performand monitor workstation patching and assist senior IT staff with serverpatching through Quest KACE, track compliance, and remediate identifiedvulnerabilities.

· Remote access support: provision andtroubleshoot RDP and VPN access, and maintain the remote and disaster-recoveryworkstation fleet.

· Specialized platform support: build andmaintain Bloomberg terminals and other trading-floor systems; support developerand quantitative tooling (Visual Studio, VS Code, SQL Server Management Studio,scheduling and container tools), as well as approved AI-assistant applicationsand their workstation integrations.

· Backup and recovery: assist withscheduled tape restore requests, file and database recoveries, includingquarterly restores performed for audit.

· Hardware, workspace, and asset management:deploy and decommission workstations, support office and desk moves, maintainprinters and desk phones, and help track hardware inventory and softwarelicenses.

· Ticket ownership: own and resolve requestsin the service desk queue as well as walkups, email, chat, and calls; maintainaccurate asset records, support documentation, and knowledge-base articles;document work clearly and escalate issues to senior staff when appropriate.

Skills and qualifications:

· 1–3 years in a Desktop Support, Help Desk, or ITOperations role.

· Hands-on Active Directory experience: user andgroup administration, permissions, and password management.

· Strong working knowledge of Windows 10/11,Microsoft 365, Teams, and Outlook.

· Familiarity with PowerShell for basic troubleshooting and automation; willingness to developscripting skills.

· Familiarity with endpoint management or patchingtools - KACE, SCCM, Intune, or similar.

· Familiarity with hardware lifecycle work,including imaging, workstation deployment, peripheral troubleshooting, assettagging, and secure decommissioning.

· Comfort supporting remoteaccess technologies (RDP, VPN) and conducting remote troubleshooting.

· Basic networking literacy and awareness ofstandard security practices.

· Experience in a regulated, audited, or otherwisecontrolled environment is a strong plus.

· Financial services experience - particularlyBloomberg terminal support - is a plus.

· Any related certification is a plus.

What we’re looking for:

· Team player, self-starter, detail-oriented, withstrong organizational skills and a professional demeanor.

· Good communication skills and a genuineeagerness to help people.

· Discretion in handling confidential information— this role has access to sensitive company and employee data.

· Comfortable working a queue: consistentfollow-through on many small requests, not one project at a time.

Working Arrangements:

• On-site only in our NYC office — this is not aremote or hybrid role.

• Occasional scheduled after-hours work forpatching windows and restores.

• Ability to move and install IT equipment andwork in server rooms, wiring closets, and occasionally go to the CT office asneeded.

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