Elected Official Correspondence Liaison

Job Description

The New York City Department of Transportation (NYC DOT) is seeking a detail-oriented and highly skilled writer to serve as an Elected Official Correspondence Liaison within the Commissioner’s Correspondence Unit. The selected candidate will play a critical role in managing written communications on behalf of the Commissioner, ensuring timely, accurate, and policy-aligned responses to inquiries from elected officials and the public.

Key Responsibilities include, but are not limited to:

- Drafting and coordinating timely responses to correspondence from elected officials for the Commissioner’s signature, incorporating research and input from NYC DOT divisions and subject
matter experts.
- Ensuring all outgoing correspondence is clear, concise, professional, and aligned with the Commissioner’s communication style and NYC DOT editorial standards.
- Researching, drafting, and revising acknowledgment letters and emails in response to constituent inquiries submitted through webforms and other channels.
- Preparing customized, high-priority responses addressing sensitive issues, including traffic fatalities, crashes, pedestrian and cyclist injuries, and other urgent public safety concerns.
- Maintaining and updating the unit’s template response library, including references to the NYC Street Design Manual (Green Book) and other official guidance materials.
- Conducting research across internal systems, public records, media outlets, and social media platforms to inform responses and ensure accuracy.
- Collaborating with program areas and division leadership to gather information and develop comprehensive, policy-consistent communications.
- Assisting with special projects and performing additional duties as assigned to support the Commissioner’s Correspondence Unit.

COMMUNITY COORDINATOR - 56058

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.