General Manager

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Overview

Viceroy Hotels & Residences is returning to New York City with the opening of Viceroy Park Avenue in December 2026! Located in the heart of Manhattan's NoMad neighborhood, this highly anticipated luxury hotel represents an exciting new chapter for the globally recognized, design-forward hospitality brand. We are seeking motivated, hospitality-driven professionals who are passionate about delivering exceptional guest experiences. This is a unique opportunity to be part of a pre-opening team, helping establish the property's culture, service standards, and operational excellence from day one.

The General Manager serves as the strategic and operational leader of the resort, working in close partnership with the Corporate Office and Hotel Executive Committee to deliver an exceptional guest experience and drive outstanding business results. This role oversees all aspects of the hotel’s performance, including guest satisfaction, operational excellence, team leadership, and financial success, while maintaining the integrity of the hotel. A critical part of this role includes building and maintaining a strong relationship with the hotel’s ownership group and asset managers through consistent, transparent communication and personal engagement.

Responsibilities

Strategic Leadership

• Develop and execute the hotel's long-term strategic vision, ensuring alignment with the company’s mission and goals.
• Lead all departments with a focus on excellence, innovation, and continuous improvement.

Guest Experience

• Champion a guest-first culture by ensuring world-class service standards are implemented and upheld across all departments.
• Continuously evaluate and improve guest satisfaction to uphold the resort’s reputation as a premier luxury destination.

Operations Management

• Direct daily operations across all resort functions including front office, housekeeping, spa, wellness, recreation, and other amenities.
• Ensure optimal use of resources to achieve service excellence and operational efficiency.

Financial Performance

• Lead the development and execution of annual budgets and financial plans.
• Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management.
• Implement strategies to maximize revenue and profitability.

Team Leadership & Culture

• Recruit, develop, and retain top talent across all departments.
• Foster a collaborative and inclusive workplace that promotes professional growth and accountability.
• Provide mentorship, set clear expectations, and maintain a performance-driven culture.

Sales & Marketing Collaboration

• Partner with sales and marketing teams to create and execute strategies that drive occupancy and elevate brand positioning.
• Leverage data and insights to target key markets and attract high-value clientele.

Qualifications

• • Bachelor's degree in Hospitality Management, Business Administration, or a related field (advanced degree preferred).
  • Extensive experience in hotel or resort management, with a minimum of 7 years in executive-level positions.
  • Proven track record of successfully managing and operating hotels.
  • Strong business acumen and financial management skills.
  • Exceptional leadership abilities with the ability to inspire and motivate a diverse workforce.
  • Excellent communication and interpersonal skills.
  • In-depth knowledge of the luxury hospitality industry and emerging trends.
  • Ability to work under pressure and adapt to a dynamic and fast-paced environment.
  • Flexibility to travel as required.