Manager, Human Capital

Your potential has a place here with TTEC’s award-winning employment experience. As a Human Capital Manager working  onsite in Malta, NY you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll be Doing

Have a passion to bring value and contribution to people management agendas? Looking to make an impact on a company and its employees? You will lead a team of Human Capital Generalists to meet the Human Capital business partner and employee relations of assigned business unit/geography.

You'll report to the Director of Human Capital. You'll contribute to the success of the business as you play an active part in the HC management team, sharing ideas and potential answers to everyday challenges.

During a Typical Day, You’ll

• Understand all key business initiatives and goals for each supported business unit. 

• Actively identifies gaps, proposes and implement changes necessary to cover risks 

• Deliver company-driven human capital solutions to challenges affecting the success of the business. 

• Develop a "Trusted Advisor" relationship with key leaders at multiple levels within each supported business unit.

• Act as the ultimate point of contact for all escalated (difficult) HC issues. 

• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective. 

• Act as the ultimate point of contact for all escalated Human Capital (HC) issues..

• Ensure compliance with TTEC's processes and tools

What You Bring to the Role

• Extensive experience in leading & Human Capital
• Strong Service Delivery Background, and experience in a Global outsourcing environment
• Experience in leveraging Shared Services tools including telephony, HRIS (SAP, Workday, Oracle, Success Factors) ATS, employee self-service portal, and/or document management to enhance service delivery.
• Ability to implement Operational Excellence methodologies and design tools to innovate and improve processes
• Can implement and continuously improve and scale processes that are durable and relevant.
• Quantitative and qualitative analytical skills. Expertise in utilizing data to scale and improve services and employee experience.
• Strong knowledge of multiple Human Capital disciplines & knowledge of Labor Laws
• Communicates effectively in all levels of the organization
• Strong leadership presence and proven track records in driving transformations in the Human Capital function
• Minimum of 10 years of Talent Acquisition & Human Capital experience.
• Minimum of 5 years of management experience in managing dual role of Talent Acquisition & Human Capital in IT / ITES/ Enterprise Services domain
• Post-Graduate/Masters Degree in Human Resources Management 

What You Can Expect

·         An annual incentive program

·         Medical, dental, and vision

·         Tax-advantaged healthcare accounts

·         Financial and income protection benefits

·         Paid time off (PTO) and wellness time off

·         Tuition reimbursement and access to thousands of free online courses.

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. 

The anticipated range is $80,000-90,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.