Patient Care Manager

Overview

The Patient Care Manager is responsible 24/7 for quality and safety of outcomes of their assigned unit. The Patient Care Manager facilitates employee and patient satisfaction through professional oversight.

Responsibilities

Establish and maintain positive relationships with patients, visitors, and other employees. Interacts professionally, courteously, and appropriately with patients, visitors and other employees. Behaves in a manner consistent with maintaining and furthering a positive public perception of BronxCare Health System and its employees.

Contributes to and participates in the Performance/Quality Improvement activities of the assigned department. Contribution and participation includes data collection, analysis, implementation of and compliance with risk management and claims activities, support of and participation in Continuous Quality Improvement (CQI) teams, consistent adherence to the specific rules and regulations of the BronxCare Health System (a) Safety and Security Policies, (b) Risk Management: Incident and Occurrence Reporting, (c) Infection Control Policies and Procedures and (d) Patient and Customer Service.

Customer Services

The ability to communicate clearly and concisely with internal and external customers, establishes and maintains relationships, and facilitates constructive interactions with individuals

LEADERSHIP RESPONSIBILITIES: The ability to inspire individuals and organizational excellence, create a shared vision and successfully manage change to attain the organization’s strategic ends and successful performance. 

PROFESSIONAL PRACTICE: The ability to design and implement strategies that maximize foster and high ethical standards in meeting the organization’s vision, mission and goals. Describe responsibility:

ACCOUNTABILITY/WORK ETHIC

Qualifications

New York RN Licensure – Current Registration

BCLS and pertinent clinical experience and/or training for specialty area

Decision making and problem solving

Works as a team player. Demonstrates respect and professionalism in all interactions communicates effectively

Demonstrates leadership skills with ability to meet deadlines and other expectations

Extensive Computer Knowledge