Patient Coordinator (Call Center)

Overview

Essen Health Care is the largest privately held, multispecialty medical group in New York, providing high-quality, compassionate care to some of the state’s most vulnerable and underserved residents.

Founded in 1999, we’ve grown from a single primary care office into a network of 50+ locations offering urgent care, primary care and specialty services, from women’s health to endocrinology and psychiatry. We also provide nursing home support, care management, and in-home care through our Essen House Calls program. Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

We’re looking for talented, motivated individuals to join our growing team. Whether you’re a medical provider, administrator, or operations professional, there’s a career here for you. Join us in making a real difference in the health of our community.

Job Summary

Responsibilities

• Handle high-volume inbound and outbound calls in a call center environment  

• Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)  

• Provide patients with accurate information regarding services, providers, and locations  

• Verify patient demographics, insurance, and eligibility  

• Coordinate care and follow-ups, including referrals and test scheduling  

• Address patient inquiries with professionalism, empathy, and urgency  

• Document all interactions accurately in the EMR system  

• Collaborate with clinical and administrative teams to ensure seamless patient experience  

Qualifications

• 1+ year of experience in a healthcare call center required  

• Experience in Women’s Health, OB/GYN, or Care Coordination strongly preferred  

• Strong communication and customer service skills  

• Ability to manage high call volumes in a fast-paced environment  

• Experience with EMR/EHR systems (eCW, Epic, or similar preferred)  

• Bilingual Spanish preferred (not required)  

What We Offer 

• Competitive hourly rate ($20/hour)  

• Growth opportunities within a leading healthcare organization  

• Supportive, team-oriented environment  

• Opportunity to make a meaningful impact on patient care 

Equal Opportunity Employer

Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.