Resident Manager

We are seeking an experienced, hands-on Resident Manager to lead daily operations at a premier luxury residential community. You will oversee a skilled maintenance and janitorial team, uphold an exceptional resident experience, and serve as the on-site leadership presence that keeps the building running at the highest standard.

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Team Leadership & Training

● Hire, train, coach, and supervise the maintenance and janitorial team

● Lead daily huddles, safety meetings, and performance reviews

● Build a team culture rooted in accountability, service, and professionalism

● Mentor team members in both technical skills and resident service delivery

Building Operations & Maintenance

● Oversee all maintenance, repairs, and apartment turnovers

● Manage preventive maintenance programs and janitorial schedules

● Conduct regular walkthroughs to ensure compliance and cleanliness

● Track KPIs, forecast inventory needs, and uphold asset and quality standards

Resident Experience & Service

● Resolve escalated service requests with empathy and follow-through

● Oversee move-in orientations and follow-up satisfaction surveys

● Support concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

● Manage site budgets, approve emergency purchases, and monitor ongoing costs

● Review vendor contracts, track performance, and recommend upgrades

● Ensure all work meets safety, code, and quality expectations

Emergency & On-Call Management

● Coordinate 24/7 coverage for urgent issues and emergencies

● Lead vendor communications during after-hours situations

● Respond calmly and effectively to floods, outages, and escalated service needs 

Site Administration & Documentation

● Maintain payroll, scheduling, attendance, and training records

● Ensure contractor compliance with building policies and standards

● Develop systems to support onboarding, SOPs, and knowledge sharing

Cross-Team Collaboration

● Work closely with leasing, concierge, and lifestyle teams

● Align on unit readiness, amenity cleanliness, and VIP service coordination

● Act as the on-site leader in the absence of the General Manager

QUALIFICATIONS

● 2+ years of experience supervising maintenance or building operations teams

● Strong leadership, time management, and problem-solving skills

● Experience managing budgets, vendor relationships, and compliance

● Ability to lead calmly and decisively during emergencies

● Proficiency in English and Mandarin or Cantonese, written and verbal (required)

● Comfortable using Microsoft Office and digital maintenance systems

● High school diploma or equivalent required; technical certifications a plus

● Salary: $100,000 – $105,000 annually, commensurate with experience

● On-site housing: 1-bedroom, 1-bathroom unit (~680 sq ft) included

● 32BJ Union benefits package