Senior Associate, Box Office & Guest Relations

Position: Senior Associate, Box Office & Guest Relations 

Location: On-site in New York, NY at Magic Mike Live Theater (268 W. 47th Street)

Availability: Full-Time, including nights, weekends, and holidays

Pay Rate: $28.00 per hour

Reports to: Manager, Box Office & Guest Relations

About the Company

Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a "360-degree" dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world-class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FAL).

FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP-driven live experiences across dance, music, and immersive storytelling.

Bringing heart, humor, and world-class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.

For New York City, Magic Mike Live partnered with Authentic Hospitality, a New York City based hospitality group behind some of the city’s most revered venues (Pebble Bar, Jac’s on Bond, Ray’s), to create Greenlight Lounge, a cocktail experience that will sit adjacent to the theater. Welcoming guests for drinks and bites pre and post show, Greenlight at Magic Mike Live will bring Authentic’s trademark quality, creativity and originality to an iconic environment. 

Position Overview

Our box office is often the very first impression of Magic Mike Live, whether on the phone, over email, or in person. As a Senior Associate, you’ll do everything our Associates do while also helping lead the team. You’ll run the box office on show nights and step in for the Box Office Manager when they are away.

Key Responsibilities

• Welcomes and helps guests at the box office, on the phone, and by email (through Zendesk)
• Sells tickets, premium experiences, and add-ons at every price point, and handles sales, exchanges, and reservations accurately in Spektrix
• Knows the show inside and out, with a deeper knowledge of accessible seating and performance options
• Supervises the box office during ticket pickup and show load-in, and sends end-of-night reports
• Oversees group sales with the Box Office Manager and Director of Ticketing, and leads manual bookings and broker, affiliate, and trade partner issues
• Processes general comp requests with the Ticketing and Box Office Managers, seating guests thoughtfully to dress the house
• Calmly and kindly helps resolve guest concerns at the box office and over the phone
• Steps in for the Box Office Manager when they are away, including supervising the box office, handling urgent guest concerns, refunds, and make-goods, and managing Friends & Family, comp, and house seat requests in Formstack, and keeps the Manager updated

Qualifications

Required:

• Box office experience for a live event or theatrical production
• Warm, clear communication in person, on the phone, and in writing
• Calm under pressure, detail-oriented, and good at prioritizing
• Curiosity and an eagerness to learn
• A love of live entertainment and the ability to have fun while taking the job seriously
• Availability to work full-time, including evenings, weekends, and holidays with the show schedule

Preferred:

• Experience with Spektrix, Zendesk, or Formstack
• Group sales or team leadership experience
• A second language

What We Offer

• A one-of-a-kind work environment at one of New York City’s most exciting live entertainment destinations.
• Employee benefits package including health, dental, and vision coverage.
• Discounted tickets for friends and family.
• Room to grow for team members who go above and beyond.
• A culture built on inclusivity, respect, and fun.

Mike’s Big Apple LLC. is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.