Senior Process Improvement Engineer (Internal Consultant)

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK: Sr. Process Improvement Engineer (Internal Consultant)

Memorial Sloan Kettering's Transformation Management Office (TMO) leads enterprise-wide transformation initiatives that improve operational performance, enhance the patient and employee experience, and support MSK's mission through process improvement, change management, and organizational transformation. We are seeking a Senior Process Improvement Engineer to serve as an internal consultant, leading complex, ambiguous, and high-visibility improvement efforts across the enterprise.

Role Overview

• Lead enterprise-wide process improvement and transformation initiatives, often with limited precedent, structuring ambiguous problems into clear, actionable plans.

• Act as a senior internal consultant to clinical, operational, and administrative leadership, shaping strategy and advising on the design of new operating models.

• Independently facilitate current-state assessments, future-state design sessions, and structured problem-solving efforts for initiatives spanning multiple departments or service lines.

• Lead and mentor Process Engineers, Project Managers, Change Specialists, and Data Analysts on cross-functional project teams, providing technical guidance and quality oversight.

• Analyze complex operational data, identify root causes, and develop actionable, enterprise-level recommendations for senior leadership.

• Design new tools, frameworks, methodologies, and approaches for initiatives that lack an established process or precedent to draw from.

• Own project workstreams end-to-end: structuring scope, monitoring progress, managing risk, and communicating results to executive stakeholders.

• Lead change management activities to drive adoption of new processes and ways of working across the organization.

• Serve as a subject-matter expert and coach, building process improvement capability among staff and junior team members.

Key Qualifications

• 5-8 years of experience in process improvement, operational excellence, transformation, business operations, consulting, or a related field, including experience leading complex initiatives.

• Demonstrated experience operating as an internal or external consultant, advising senior stakeholders in a highly matrixed environment.

• Strong analytical skills with a track record of using data to shape strategy and drive executive decision-making.

• Advanced experience with process mapping, workflow analysis, root cause analysis, and performance measurement across large-scale or enterprise initiatives.

• Proven ability to structure and define problems in highly ambiguous, undefined situations with no established precedent.

• Excellent communication, facilitation, and executive stakeholder management skills.

• Experience mentoring or providing technical leadership to junior team members.

• Proficiency with Microsoft Office; experience with Tableau, Power BI, SQL, Python, or AI-enabled tools is a plus.

• Lean, Six Sigma (Green Belt or higher), or related certification preferred.

Core Skills

• Advanced process improvement and systems thinking.

• Consultative problem framing and structured problem-solving.

• Data analysis and evidence-based decision-making.

• Ability to influence and drive alignment without direct authority, including at the executive level.

• Strong written, verbal, and executive presentation skills.

• Adaptability, sound judgment, and comfort operating with ambiguity.

• Ability to lead multiple concurrent priorities while mentoring others and driving measurable results.

Additional Information

• Location: 633 Third Avenue, New York, NY (Hybrid)

• Schedule: Monday-Friday, 9:00 AM-5:00 PM

• Reports to: Lead Process Improvement Engineer, EPMO

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Closing:

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.  

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