Unit Manager

Leadership and Supervision

• Demonstrate commitment to the agency's mission, values, treatment philosophy, and organizational standards.
• Provide direct supervision, leadership, and support to Shift Supervisors and Youth Development Counselors.
• Conduct regular individual supervision and team meetings to support staff development, performance, accountability, and professional growth.
• Maintain documentation of supervisory sessions, coaching discussions, and performance-related communicationsin accordance withagency requirements.
• Promote a positive, collaborative, and trauma-informed culture that supports resident growth, staff engagement, and program effectiveness.

Program Operations

• Ensure the safe, effective, and efficient day-to-day operation of the assigned residential unit.
• Ensure adequate staffing and appropriate staff-to-resident ratios at all times.
• Monitor implementation of unit schedules, programming, routines, recreational activities, andspecial events.
• Minimize unstructured or idle time by ensuring meaningful and engaging activities are consistently available to residents.
• Communicate significant resident, staff, operational, or safety concerns to the Assistant Director and Directorin a timely manner.

Safety, Compliance, and Quality Assurance

• Maintain accountability for the physical and emotional safety of residents, staff, and visitors within the assigned unit.
• Ensure compliance with agency policies, program requirements, accreditation standards, and applicable regulatory requirements.

• Monitor unit operations to ensure fidelity to the program's approved treatment model, behavioral framework, and service approach.
• Review operational, safety, incident, and program documentation regularly to ensure completeness, accuracy, and compliance.
• Identifyoperational concerns, deficiencies, and areas for improvement and implement corrective actions asappropriate.
• Ensure the physical environmentremainssafe, clean, organized, and conducive to treatment and positive youth development.

Staff Development and Training

• Support onboarding, orientation, and ongoing development of residential staff.
• Ensure staffmaintainrequired certifications, competencies, and mandatory training requirementsincluding SCM/TCI for related programs.
• Monitor staff performance and provide coaching, feedback, and corrective action in collaboration with program leadership when necessary.

Resident Services and Interdisciplinary Collaboration

• Collaborate with clinical, medical, educational, case planning, recreation, and other interdisciplinary team members to support resident care and treatment goals.
• Participate in treatment planning meetings, case reviews, educational meetings, and other required internal and external meetings.
• Advocate for resident needs and support coordination of services that promote safety, well-being, permanency, rehabilitation, and successful outcomes.

Administrative Responsibilities

• Monitor unit performance indicators, reports, and operational data as assigned.
• Assistwith audits, inspections, accreditation activities, regulatory reviews, andquality-improvementinitiatives.
• Prepare andsubmitreports, documentation, and other administrative requirementsin accordance withagency standards.
• Assistwith implementation of agency-wide initiatives, operational improvements, and special projects.

Other Duties

• Perform other duties and responsibilities as assigned by the Assistant Director, Director, or other authorized leadership personnel.

Minimum Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Education, or a related field preferred; or High School Diploma/GED with a minimum of three (3) years of progressively responsible experience in a residential treatment center, congregate care, juvenile justice, child welfare, or comparable youth-serving environment.
• Minimum one (1) year of leadership, supervisory, or team lead experience preferred.
• Experience working with vulnerable, at-risk, emotionally disturbed, behaviorally challenged, or justice-involved youth.
• Valid driver's license with an acceptable driving record.

Knowledge, Skills, and Abilities

• Knowledge of residential operations, youth development, behavior management, crisis intervention, trauma-informed care, and therapeutic programming.
• Ability to lead, supervise, develop, and evaluate staff performance.
• Strong organizational, communication, conflict-resolution, and problem-solving skills.
• Ability to effectively manage multiple priorities in a fast-paced residential environment.
• Ability to promote a safe, structured, therapeutic, and resident-centered culture.
• Ability to work collaboratively with residents, families, staff, community providers, and interdisciplinary teams.
• Proficiencyin documentation, report writing, and Microsoft Office applications.
• Demonstrated professionalism, sound judgment, reliability, and ethical decision-making.

Preferred Qualifications

• Experience working within an evidence-based residential treatment model.
• Training or certification in Therapeutic Crisis Intervention (TCI), Sanctuary Model, CARE, PBIS/PBS, SCM, CPI, or other approved crisis intervention and behavior management approaches.
• Knowledge of OCFS, ACS, Justice Center, COA, Medicaid, or other applicable regulatory and accreditation requirements.

• Experience with staff supervision, scheduling, performance management, and program operations.