Agency:

Biolumina

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Title: Vice President, Management Supervisor
Company/Location: Biolumina / New York, NY
Department/Discipline: Account  
  
Description  
  
As VP, MS, you are responsible for protecting and growing the agency’s relationships with its current client base. The VP, MS position requires you to focus and employ the agency’s resources to effectively and profitably serve existing clients while developing the skills and talents of the account management staff. As VP, MS, you impact the agency’s financial performance in five ways: 1) client revenue and profitability; 2) incremental growth through existing clients and new business; 3) cost control; 4) staff retention and development; and, 5) participation in new business activity. 
  
Primary Job Responsibilities 
  
Client Relationship Management 
Establish and build strong working relationships with designated client contacts 

Maintain each client’s respect and confidence as a trusted advisor and confidant offering an open ear, sound judgment, proven business acumen and a range of relevant approaches to various issues and opportunities 

Remain in touch with the agency’s “day-to-day” business on behalf of clients – be knowledgeable and conversant in their key issues, competitive situation, industry trends and the projects assigned to the agency as well as other communication partners  

Demonstrate confidence, authority and level-headed decision-making to the client as the agency’s leadership voice on assigned accounts  

Effectively and confidently balance the dual expectations and business goals of the client and agency as well as the expectations of multiple clients and agency teams  

Anticipate and address potential client relationship or revenue issues, advising agency management in time for the agency to act proactively 

Ensure that all agency work represents the best we have to offer—strategically sound, arresting creative, and error-free 

Keep abreast of marketing/advertising and brand-specific trends in order to offer added- value to the client/creative product 

Staff Leadership and Support 
Outline expectations of, and communicate effectively with, agency staff assigned to these accounts  

Effectively assign, delegate and monitor the work of the agency staff assigned to the accounts you are assigned to oversee, as well as other accounts/projects as assigned 

Provide a model of project/team leadership—prepared and pro-active, thorough and accurate, fair and balanced, a willingness to do whatever is required 

Establish rapport and trust with a range of staff members assigned to your account(s) – recognizing the strengths and weaknesses of individual staff members; acknowledging the expectations of, and on, others; committing to recognize and work to minimize knowledge gaps; and being willing to consider multiple points-of-view  

Demonstrate a willingness and ability to lead the positive, spirited debate of ideas and points-of-view in order to push “your team” and the agency at large to deliver a continuously improving product 

Demonstrate the value of, and encourage your staff’s desire for, continuing to learn  

Create a working environment that encourages and supports a positive mindset about the work as well as the client and agency staff that is involved  

Respond to pressures of work volume and time requirements in a way that is consistent, appropriate and positive for both you and the agency long-term  

Communicate effectively and proactively with department heads regarding performance issues and opportunities for improvement 

Encourage, and demonstrate, unity behind team and agency decision-making  

By example and direct instruction, teach staff members to make clear, balanced and effective decisions 

Mentor and develop your staff to motivate them and help them to grow and excel in their roles 

Analytical and Planning Abilities 
Display, and serve as a model of, marketing curiosity and the willingness to push your own thinking and the agency’s work in new directions 

Lead the efforts to develop and articulate key points-of-view – internally and externally – relative to strategic/creative alternatives, client industries and issues  

Demonstrate the capacity, and lead the agency’s efforts, to identify key elements of an issue, problem or data set and be able to articulate a wide range of client and agency opportunities and implications  

Make decisions that reflect “layers” of thought – enthusiasm, insight, caution, discretion – and a prudent balance of client and agency goals  

Business Impact 
Work with client to establish annual budget and staffing plan to best meet the needs of the client and the agency’s revenue and profitability  

Proactively initiate discussion, and address any anticipated variance from, annual agency revenue goals  

Identify and capitalize on specific opportunities for growth within existing client organizations 

Be a steward of our clients’ and the agency’s money – avoiding unnecessary expenditures, acting to minimize errors, and negotiating required costs 

Monitor staff development and satisfaction to ensure retention of key staff members 

Lead or participate in business development efforts 

Monitor/manage overall financial health of the account including ensuring timely completion of timesheets and efficient use of resources. 

Additional Responsibilities 
Communicate effectively and professionally both internally and externally 

Demonstrate good problem-solving and interpersonal skills 

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately  

Remain calm despite high pressure situations  

Project a professional, positive attitude toward peers and clients within the department and the agency  

Foster a positive team atmosphere demonstrating respect for all regardless of title or level  

Foster senior level partnerships with creative/account colleagues 

Act as a positive role model for agency at client and industry events  

In person client travel is required 

Management Responsibilities 
Assign work to ensure project deadlines are met 

Provide constructive and direct ongoing feedback to direct reports 

Evaluate performance of direct reports and complete and deliver performance reviews 

Help managers on team(s) to manage, mentor, and resolve staff issues including performance, personal presentation and internal interactions  

Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts  

Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, 

Senior Vice President Responsibilities 
Act as an advocate of Biolumina; make decisions with the Agency’s and employees’ best interest in mind 

Uphold the Company Values in all decisions and interactions. 

Provide leadership within his/her department as well as across the Agency  

Proactively provide suggestions that impact agency policy and operations and enhance the overall work environment 

Identify, recruit, train and develop talent 

Motivate direct reports, and act as a mentor to all within 

Qualifications: 
College degree, preferably in marketing, advertising, communications or science/medicine 

Oncology experience a must pending brand requirements 

8 - 9 years Agency or comparable outside experience 

4 years of supervisory experience 

Excellent written and oral communication skills 

Well-developed knowledge of business practices/vendor relations 

Ability to manage and train staff 

Successful history of growing brands and possibly launching brands 

Understanding of therapeutic categories/disease states 

Biolumina’ s Values   
  
Open Mind 
Always ask why—of your teammates, your clients, and yourself. And don’t stop there—keep asking questions 

Be respectful of others’ ideas, opinions, and diverse backgrounds 

Be flexible and adaptive to new ways of doing things 

Brave Heart 
Speak your mind…and your heart 

Courageously step forward to try something new and help others to do the same 

Be brave enough to defend your opinions—and brave enough to change them 

Ready Hands 
Be proactive and push things forward 

Reach out to offer help and raise your hand to ask for help 

Go out of your way to show gratitude 


The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. 

$200,000 - $222,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

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VP, Management Supervisor