Access Service Representative

Job Description:

Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance information and prior account balances, preparation of patient's charts, and registration forms and addressograph plates.

Job Responsibility:

Admits patients to hospital and provides information regarding hospital regulations and policies (i.e. Patient Bill of Rights, Health Care Proxy etc.). Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System. Communicates hospital's collection policy and collects deductibles and co-pay obligations. Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration forms, patient addressograph plates etc. Forwards required items to nursing unit/clinic. Maintains manual bed board and reconciles daily census to nursing units. Notifies nursing unit of patients arrival and arranges to have patient escorted to their room. Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.). Re-verifies insurance of recurring patients. Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital. Reevaluates sliding scale assignment annually. Reconciles charge documents with patient logs and enters charges into the Patient Registration System. Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed. Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies. Informs manager of all activities, needs and problems. Performs related duties, as required. *ADA Essential Functions

Job Qualification:

High School Diploma or equivalent, required. Prior customer service experience, required. Data entry skills (80 keystrokes per minute), required. Must pass Site training program within the normal probationary period. Communicate effectively in English (speaking and reading). 

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Northwell Health

At Northwell Health, we're a network of collaborators, research pioneers, entrepreneurs and educators—74,000+ strong—each year caring for millions of individuals and their families who share our neighborhoods and communities where we live, love and work.  

Northwell is a Fortune 100 Best Companies to Work for, the only health care provider in New York State to be recognized. As New York State’s largest healthcare provider and employer, Northwell has many career opportunities across our 23 hospitals, nearly 800 outpatient facilities, our laboratories, and our world-class research facility with locations spanning across Long Island, Manhattan, Queens, Staten Island and Westchester. 

Together, with each patient and caregiver, our ability to serve the community grows. And so does your opportunity to advance your career with us. While we are committed to improving the lives of millions, we never lose sight of you and your career aspirations. Our team members have limitless opportunities for career growth, learning and development with a rewarding and inclusive culture that supports and nurtures their professional journey at every step of the way. 

From the smallest gesture to life-changing treatments and research, we are redefining health care and strengthening the health of our neighborhoods far and wide. Join us and embark on a fulfilling career journey as you help deliver on our mission.

A Northwell career is a career well cared for.

Lenox Hill Hospital is a 460-bed, fully accredited, acute care hospital located on Manhattan’s Upper East Side, on a Magnet® journey, has with a national reputation for outstanding patient care and innovative medical and surgical treatments. U.S. News & World Report has ranked Lenox Hill among the nation’s best in neurology and neurosurgery, diabetes and endocrinology and ear, nose and throat. It also named Lenox Hill as one of the top five hospitals in the state of New York. In addition, Lenox received “high performing” designations from U.S. News for its performance in cancer; orthopedics; gastroenterology and GI Surgery; neurology and neurosurgery; pulmonology and lung surgery; COPD; colon cancer surgery; heart bypass surgery; heart failure; hip replacement and knee replacement.