Patient Access Advocate - Emergency Department

Location Address:

Compensation Pay Range:

Summary:

Responsibilities:

• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.

• Ability to manage conflict and appropriately request the help of a supervisor when needed.

• Implement PROMISE and CARES behaviors in every encounter.

• Educates patients for whom they speak regarding insurance benefits and liabilities.

• Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial matters
  Encounter Components:

• Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;

• Obtain/confirm and enter demographic and other financial information, not obtained during pre-registration/financial clearance process, necessary for account completion.

• Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.

• Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.

Qualifications:

• High school diploma or GED required.

• Six months of healthcare experience or one year of customer service.

• Must pass the two‑week Patient Access Academy with an 85% or higher. CHAA/CHAM or similar certification preferred.

• Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services