Left arrow iconBack to search

Guest Ambassador (Top of the Rock - Rockefeller Center)

SPS North America
Posted a month ago, valid for 8 days
Location

New York, NY, US

Salary

$20 per hour

Contract type

Full Time or Part Time

Paid Time Off
Life Insurance
Disability Insurance
Employee Assistance
Flexible Spending Account

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • The position of Guest Experience Ambassador is a seasonal and temporary role requiring 0-2 years of experience in hospitality or customer-facing environments.
  • Ambassadors will work 25 hours a week with shifts available between 7:30 AM and 12:00 AM, including evenings, weekends, and holidays.
  • The role focuses on creating memorable guest experiences through genuine hospitality, strong communication, and attention to detail.
  • Compensation for this position is set at $20 per hour, with additional benefits such as paid time off and various employee recognition programs.
  • Candidates should possess strong interpersonal skills and a service-oriented mindset, with fluency in English; additional languages are a plus.

#seasonal #temporary

Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership

Schedule: 25 hours/week | Shifts between 7:30AM–3:30PM or 3:00PM–11:00PM/12:00AM
Business Hours: Monday–Sunday, 7:00AM–12:00AM

Be the Face of an Unforgettable Experience

We’re seeking warm, outgoing individuals to serve as Guest Experience Ambassadors—the first point of connection for our guests. In this role, you’ll create memorable experiences through genuine hospitality, strong presence, and attention to detail.

If you enjoy engaging with people and thrive in a fast-paced environment, this is your opportunity to make a lasting impression.

Why This Role Matters

Ambassadors shape the guest experience from the moment of arrival. Your ability to welcome, guide, and support guests ensures each visit feels smooth, engaging, and well-coordinated.

What You'll Do

Guest Experience

  • Greet and welcome guests in a friendly and professional manner.
  • Provide information and answer questions clearly and confidently.
  • Guide guests through the start of their experience and offer directions as needed.

Guest Support

  • Address guest inquiries and resolve concerns efficiently.
  • Share relevant updates on events, programming, and offerings.

Operations & Team Support

  • Communicate with team members to ensure smooth service flow.
  • Share guest feedback with management.
  • Support team needs and adapts to changing priorities.

Safety & Compliance

  • Follow safety procedures to ensure a secure environment for guests and staff.

What You Bring

  • Strong communication and interpersonal skills
  • A service-oriented mindset with a professional demeanor
  • Ability to stay organized and responsive in a fast-paced setting
  • A friendly and approachable presence
  • Flexibility to work outdoors, evenings, weekends, and holidays
  • Fluency in English; additional languages are a plus

Qualifications

  • Experience inhospitality or customer-facing roles preferred
  • Background in guest engagement, entertainment, or high-touch service environments is a plus
  • Ability to stand and walk for extended periods
  • Ability to lift 10–20 lbs. as needed

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range
$20—$20 USD

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.  PTO allows employees to take approved time off for any reason.
  • Bonuses: Are available for employee and client referrals for current employees.
  • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
    • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

 




Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.