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Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
Client Care Representative – AI-Assisted Call Center — Mister Sparky, Newark, DE
$19–$23 an hour based on experience · Full-time · In our office at 262 Chapman Rd, Suite 101, Newark, DE 19702
Our phones are answered with the help of an AI assistant, and we need a person who can work alongside it — not someone who is afraid of it. You will take the calls that need a human, check the AI’s work, and help make it better every week. We are a family-friendly residential electrical company; every call is a family that needs something fixed or made safer in their home.
WHAT YOU WILL DO
- Answer and book incoming calls, and take over from the AI when a homeowner needs a person
- Handle price questions and save cancellations — keep the conversation going after the first “no”
- Dispatch and keep customers updated when the schedule moves
- Review AI call summaries and flag what it got wrong
- Use AI tools every day — writing follow-up texts, summarizing calls, improving scripts
- Call our members to book their maintenance visits
WHO WE ARE LOOKING FOR
- Lives in Delaware — this role is in the office every day
- Real customer service experience on the phone; collections, retention, inside sales or appointment setting are a plus
- Already uses ChatGPT, Claude, Copilot or similar in daily life or work, OR can show us you are hungry to learn it — tell us which in your application
- Comfortable on a computer with several systems open at once
- Can hear “no” on price and keep the conversation going
- High school diploma or equivalent
PAY AND TRAINING
- $19–$23 an hour based on experience; bonus plan reviewed at interview
- Paid training on our systems and the AI tools
If you are the person who already uses AI to get more done — or wants to be — we want to talk to you.
Learn more about this Employer on their Career Site
