Love working a claim but tired of having to do sales? We have a dedicated sales team that feeds you clients, so you can focus on what you do best: investigating, building the case, and fighting for what your clients deserve. You'll also have an estimator, collections staff, and in-house legal counsel supporting you the whole way.

At Allied Public Adjusters, our mission is a world where every property loss is settled truthfully and equitably. Since 1997, we've worked on behalf of policyholders to demand what's right by using technical expertise, field investigations, and uncompromising quality. We empower policyholders with the most skillful representation, while ensuring carriers have the information they need to do what's right.

The Senior Public Adjuster is able to independently handle complex claims, building the case, owning the negotiation, and the client relationship, while providing expertise in claim evaluation, documentation, and settlement negotiation. We’re looking for a professional claims handler who advocates for the policyholder in appraising and negotiating an insurance claim throughout the claim process.

Responsibilities

Build the Case

Investigate claims thoroughly, beyond the obvious, and present strong cases to negotiate settlements for clients
Personally conduct inspections, develop scope, and write or coordinate estimates
Document evidence and maintain a litigation-ready file
Effectively analyze policy coverage and strategy independently with advanced policy interpretation and carrier behavior guidance
Properly document claim files pursuant to company standards; draft high-level reports and claim documentation

Own the Negotiation

Independently manage complex claims and own the estimate/submission
Develop effective strategies for claim disputes; lead negotiations on higher-value and heavily contested claims
Run disciplined, proactive weekly carrier follow-up
Run carrier inspections with command and confidence
Understand and add value to claims in litigation and alternative dispute resolution
Identify and execute on escalation needs and strategic opportunities independently

Own the Client

Maintain timely, phone-first client communication and expectations
Provide proactive updates and manage the relationship from assignment through settlement and review ask
Build trust and strong relationships with clients to produce high client satisfaction and referral feedback

Leadership & Process

Serve as an escalation or strategy resource for other staff members
Influence process improvement and best practices inside the company
Effectively and efficiently utilize support teams such as legal, engineering, and leadership where needed to resolve claims and maximize value for clients
Follow internal processes, documentation standards, and timelines
Ability to drive regularly to the office and client property inspection sites as required

Expected Results:

Manage, develop, and settle all assigned claims while collaborating with internal support functions (estimator, collections, legal) to maximize outcomes for clients
Demonstrate relentless advocacy while maintaining professionalism
Maintain excellent communication standards: proactive client updates, clear expectations, well-documented outreach
Build trust and strong relationships with clients to produce high client satisfaction and referral feedback
Meet or exceed claim cycle time standards while balancing quality and urgency
Produce audit-ready files with complete documentation
Collaborate effectively with company departments to drive results
Demonstrate strategic, clear-intentioned claim-critical thinking on high-value claims
Show ownership mentality by treating every claim like it matters in a proactive manner
Contribute positively to the company culture and results

Requirements

Holds an active California Public Adjuster license
10+ years of combined claims-handling experience
Has personally investigated and written their own estimates
Track record of resolving complex coverage or valuation disputes at their own level, pre-litigation.
Experience across a mix of claim types, including structure/electrical fire and water losses.
Litigation exposure expected: has been deposed and/or testified, at deposition or trial for an insurance claim.
Comfortable communicating and collaborating within a team environment; able to manage up and across the organization, not solely an independent operator.
Maintains a clean driving record and an active California driver's license
Xactimate proficiency

Logistics

Location: Glendale or Newport Beach, CA (in-person)
Hours/Schedule: ~9:00 AM–6:00 PM

Salary

On-Target Earnings: $160,000–$225,000 (uncapped)
Base Salary: $85,000–$110,000 (based on experience)

Benefits

401(k) with 3% non-elective contribution
Health and dental insurance options
Car & phone allowance
Generous paid holidays and paid time-off policy
Career advancement and professional development opportunities

Our Core Values: We Show Up with G.R.I.T.

Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
Relationship Builders: We nurture relationships based on mutual respect, challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed, nothing more, and absolutely nothing less.

Physical Requirements and Work Environment

The mental and physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Ability to remain stationary and work in an office or home office environment for extended periods, including sitting, typing, and completing computer-based tasks
Ability to communicate effectively with others through verbal and written communication, including talking, hearing, writing, and typing
Ability to read materials in paper format, on a computer screen, and on a phone
Ability to perform repetitive motions that may include the wrists, hands, and fingers
Ability to adjust focus and have depth perception
Ability to maintain visual acuity to identify and assess property damage, review documents, photographs, and inspection reports
Ability to walk and stand for extended periods and perform physical movements such as bending, stooping, kneeling, crouching, twisting, and reaching while conducting property inspections
Ability to maintain balance while working on uneven terrain, and similar surfaces
Ability to walk through properties with multiple levels, which may require frequent use of stairs or steps, as well as walking for extended periods
Ability to lift and carry equipment (camera, laptop, measuring tools) weighing up to 50 lbs.
Ability to navigate in and out of a vehicle to drive and sit for periods exceeding one hour from the starting point
May be exposed to all weather conditions, including extreme heat, cold, rain, and wind

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Learn more about this Employer on their Career Site