Quality Control Coordinator

Job Summary: 

The Quality control Coordinator in Serenity Home Healthcare is responsible for ensuring that all patient care services meet established regulator, clinical, and organizational standards. The role monitors compliance with healthcare laws, accreditation requirements, and internal policies while supporting continuous quality improvement initiatives. 

The coordinator conducts audits of patient records, evaluates staff performance, and review care plans to ensure accuracy, safety, and effectiveness of services provided in the home setting.  They collaborate with clinical staff, administrators, and external agencies to identity areas for improvement and implement corrective actions. 

Additionally, the Quality Control Coordinator tracks quality metrics, prepares reports, and helps maintain readiness for inspections by regulatory bodies such as state health departments and accreditation organizations. The position plays a key role in promoting high-quality patient care, reducing risk, and enhancing overall operational efficiency. 

Key Responsibilities:

• Perform routine chart audits and compliance reviews.
• Ensure adherence to state, federal, and agency regulations.
• Investigate incidents and implement corrective actions. 
• Support staff training on quality standards and best practices. 
• Maintain documentation for surveys and inspections.
• Analyze quality data and generate performance reports/

Skills & Qualifications: 

• Knowledge of home healthcare regulators (e.g., Medicate/Medicaid)
• Strong attention to detail and analytical skills.
• Experience with clinical documentation and audits.
• Excellent communication ang organizational abilities.
• Background in healthcare administration or related field.
• High School Diploma or College Degree.
• Must be able to pass a background check.
• Bilingual Spanish (read, speak and write)

Experience:

• Home Healthcare Management or related field (1 year Required)
• Quality Control in Healthcare or related field
• Customer Service Experience (minimum 1 year)
• Data Entry (minimum 1 year)
• Computer Skills in MS Office
• PSS Portal Experience (Plus)

Language: 

• Proficient in Spanish (read, speak and write)

Work Location: 

• In-Person - Corporate location (Niles, IL)

Benefits: 

• Heath Insurance
• Dental Insurance
• Vision Insurance
• PTO (paid time off)
• 401K
• 401K match