Benefits:

Competitive salary
Employee discounts
Paid time off
Training & development

Be Part of Something Meaningful and New!

One You Love Homecare Franklin-Murfreesboro is hiring an Operations Manager to help successfully bring to market a new home care service. You’ll have both the foundation of a respected franchise's systems & best practices AND a real hand in building our team, our culture, and the way we care for clients. Every day, you’ll help seniors and others who need support stay comfortable and independent in their own homes, while supporting the neighbors, families, and communities where we all live and work. If you’re energized by people, whether that’s coaching a team of caregivers, building trust with clients and their families, or solving problems in the moment, this is a chance to make a visible difference and grow with a company that’s just getting started.

Schedule / Expected Work Hours:

M-F 9-5; with some on-call responsibilities
Expected start date in early January 2027

Job Summary

The Operations Manager oversees the day-to-day operations of the home care agency, ensuring compliance with all regulations, delivering quality client care, and leading a team of caregivers. This role is both strategic and hands-on, requiring strong leadership, problem-solving, and interpersonal skills.

Responsibilities

Lead daily operations, ensuring efficient workflow and adherence to all local, state, and federal regulations.
Oversee and manage agency policies, procedures, and service standards.
Manage critical functions including scheduling, billing, and seamless client service delivery.
Oversee full staff lifecycle, from recruitment and training to supervision and performance evaluations for both field staff and administrative teams.
Ensure adequate caregiver coverage and expertly manage call-outs and emergencies.
Drive client satisfaction through comprehensive intake, individualized care planning, being the main client contact, and resolving concerns.
Maintain meticulous records and conduct regular audits for quality assurance and compliance.
Prepare for and respond to all licensing inspections while continually monitoring key performance metrics.

Qualifications

2+ years of management experience in home care, healthcare, or a related service industry required.
Bachelor's degree in healthcare administration, business, or a related field preferred.
Strong leadership, organizational, and communication skills.
In-depth knowledge of home care regulations and best practices.
Proficiency in scheduling systems, EMRs, and Microsoft Office Suite.
Proven ability to multitask, delegate, and manage crises.
Exceptional interpersonal skills.
Valid driver's license and reliable transportation.

Total Rewards

Annual salary of $55,000 to $60,000
Weekly on-call bonus
Benefits include paid time off (PTO), employee discounts, and training & development

Company Overview

At One You Love Homecare, we are dedicated to enhancing the quality of life for our clients by providing compassionate, dependable, and personalized non-medical home care services. Our caregivers are the heart of what we do, and we are committed to supporting them with training, flexible scheduling, and a meaningful work environment.

We’re more than caregivers…We’re like family!

Learn more about this Employer on their Career Site

Operations Manager - Home Care