Field Support Rep

Job DetailsJob Location: Kansas City, MO [338] - North Kansas City, MO 64116Salary Range: $15.00 - $15.00 Hourly*This position is temporarily remote.  It requires you to provide your own computer to work.  You must provide your own reliable internet access.  You must have a headset to answer phones.  If you are having connection issues with your internet, you must call the Dispatch Manager and arrange to pickup a hotspot.  You must also arrange to drop off this equipment.   The FSR position is responsible for interacting with our clients, RCX management and Drivers.  An FSR  will generally work 3, 12-hour shifts and 1, 6-hour shift per week.   Primary Job Responsibilities Providing customer service to RCX clients, field management and drivers. Taking assignments from RCX clients. Answering phones and assisting clients, RCX management and drivers with all issues pertaining to the day to day operation Identifying and assigning drivers and vans to trips received from clients Communicating essential information and updates to our clients, RCX management and drivers Obtaining proper approvals and documentations necessary for payment  Perform administrative functions to assist in keeping driver and van information updated. Reporting information necessary for the RCX field managers to properly manage the drivers. Correctly obtaining and recording trip information for communication and billing to the clients. Other duties as necessary to create a proper work environment or that become essential to the day to day operation of the company.  QualificationsEducational Requirements High School Diploma or equivalent Experience Requirements Minimum of 1 year of high volume dispatching or call-center experience Physical Qualifications  Must be a minimum of 21 years of age Ability to lift up to 10 lbs. Position requires extended periods of time sitting Position requires extended periods of time using a telephone This position is subject to Random drug and alcohol testing Skills Proper phone techniques and etiquette Ability to transcribe audio to text Ability to professionally communicate both written and orally MS Office products, including Outlook, Word and Excel Google  Google Mapping DriveCam Computerized dispatch software Personal Qualifications Excellent interpersonal and communication skills Strong attention to detail  Strong organizational skills Ability to juggle multiple deadlines within a stressful environment Ability to communicate professionally both written and verbally