Position Summary

The Process Technician provides the technical support necessary to achieve Operational Excellence in manufacturing by applying strong hands‑on knowledge to support production operations, resolve technical issues and continuously improve assembly and test processes. This role maintains and improves product test stands, helps to optimize material workflow within work cells, creates effective job aids, and supports the smooth integration of products into manufacturing. Serving as a key support function among Engineering and Operations, the Process Technician helps to address customer quality issues, supports new product introduction and collaborates on design and process improvements to deliver high‑quality products on time and with exceptional consistency.

Key Responsibilities

Provide hands-on and remote production troubleshooting to quickly resolve issues affecting uptime, quality, or throughput, including diagnosing failures during assembly, test, or end-of-line verification, such as wiring issues, test setup issues, defective tester components, and defective product components
Perform routine maintenance on computer-based production test fixtures on its subsystems such as computer, printer, and plumbing
Perform preventative maintenance on production test fixtures, such as periodic calibration, computer re-imaging, and maintaining backup inventory of critical components
Develop and contribute to improvements to existing test systems, including wiring, components, and LabVIEW software
Develop, document, and maintain fixturing to support repeatable manufacturing processes and to interface products with test systems
Maintain repository of version-controlled tester software programs
Collaborate with external firms on the development of new test systems
Support investigations into production or customer-reported quality issues, driving corrective and preventive actions that address root causes for both electrical and mechanical contributors
Support and refine manufacturing test methods for products
Create, maintain, and improve manufacturing documentation, including work instructions, job aids, standard work, and process flows, ensuring clarity and accuracy for production teams
Collaborate with cross-functional teams - Operations, Quality, and Product Development - to ensure technical issues are resolved, processes remain stable, and production readiness is maintained
Ensure proper handling, assembly, and testing of components by providing training, guidance, and documentation support for production personnel

Experience

2-4 years of experience in a manufacturing, production test, or industrial maintenance environment
Strong troubleshooting and diagnostic skills
Experience with manufacturing documentation, equipment validation and process qualification
Ability to manage multiple priorities, communicate effectively, and work collaboratively
Electrical and mechanical aptitude and hands-on approach to solving problems in a production environment
Any programming experience is a plus, especially LabVIEW programming experience

Education

Associate’s degree in Electronics Engineering, Electro-Mechanical Engineering, Industrial/Manufacturing Technology, or a related technical field
In lieu of a degree, equivalent hands-on experience in production test, electronics repair, or industrial maintenance will be considered

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